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Conversations

Conversations 1 - 20 of 363
Photo of bigfootcountry
Nice Customer Service
Recently I lost the speed feed head off my trimmer?????? Driving down the road, with the trimmer in a trimmer rack the head fell off...do...
  • 4 me toos
  • 2 replies
  • Praise
Photo of Joseph Riley
I had a blinking green light on my string trimmer battery. Great service!
Paisley did an excellent job assisting me with my battery issue. What great customer service!
  • 3 me toos
  • 2 replies
  • Praise
Photo of bigfootcountry
"Pro's Use"
Did a small clean up for a customer about two weeks ago. The gentleman just bought the house and wanted a few things done. Pretty much a ...
  • 4 me toos
  • 3 replies
  • Praise
Photo of Joel Warner
I wanted to share how EGO Customer service is by far the best I’ve seen. Miss Paisley was clear speaking Best Customer service ever...
I wanted to share how EGO Customer service is by far the best I’ve seen. Miss Paisley was clear speaking helpful and courteous in a very ...
  • 4 me toos
  • 1 reply
  • Praise
Photo of Tara Horsman Milne
Holy Crap!
Unbelievable customer service.  I have 2 dead batteries.  I called customer service and they treated me like I had a problem and I was no...
  • 4 me toos
  • 3 replies
  • Praise
Photo of JJ Castaldo
Thank you Paisley
Just want to tell Customer Service officials what an asset they have in Paisley. I lost a spring and other parts on my line trimmer. Pais...
  • 4 me toos
  • 2 replies
  • Praise
Photo of bigfootcountry
Rear Motor String Trimmer vs Power Head Trimmer
What gives? Why does Ego make this? Rear motor 1200 watts $425....Power head trimmer combo 2000 watts $350. I will upgrade for a small im...
  • 1 me too
  • 2 replies
  • Praise
Photo of Blue Angel
Toolguyd Mower Review
Toolguyd just posted a very thorough review of the 21” push mower. He likes it a lot! https://toolguyd.com/review-ego-cordl...
  • 2 me toos
  • 3 replies
  • Praise
Photo of marcr.mail
Thank You Emily!
After a rocky start getting help with a battery warranty replacement I found this community support forum. After posting my problem here ...
  • 5 me toos
  • 3 replies
  • Praise
Photo of bigfootcountry
Continuing Professional Use without Problems
I continue to put the hours on my Ego equipment and still with zero equipment breakdowns this year. I, like LeHigh, run the powerhead tr...
  • 4 me toos
  • 3 replies
  • Praise
Photo of Tim Morris
Great customer service...
Paisley was a great service rep.! I had a situation with a couple of issues and she easily borught the two together and made short work ...
  • 4 me toos
  • 2 replies
  • Praise
Photo of summetj
Happy with waranty replacement (Self Propel drive unit)
The self propel unit on my 21" mower failed (for the 2nd time) 9 months after it was replaced under warranty by Home Depot (who took my m...
  • 4 me toos
  • 2 replies
  • Praise
Photo of Rebecca Kightlinger
Thanks very much
Sincere thanks to EGO for so promptly and courteously responding to my query about a malfunctioning self-propelling mower..They immediate...
  • 3 me toos
  • 1 reply
  • Praise
Photo of welanded1 .
Thanks for listening....
Both my wife and I would to thank Emily for her help. We appreciate the fact, she listened to us. For sometime, it seemed like we spoke ...
  • 4 me toos
  • 1 reply
  • Praise
Photo of James F. DeVoe
I enjoy my Ego hedge trimmer. I have to use a scooter to do my trimming This battery unit makes it very handy for me.
  • 1 me too
  • 1 reply
  • Praise
Photo of Jason Kane
Paisley is the greatest
Excellent customer service! Ability to diagnose and offer an acceptable solution. Assisted in completed warranty registration for my prod...
  • 5 me toos
  • 1 reply
  • Praise
Photo of Keith Simmons
My EGO 21" mower flew out of the back of my trailer. No damage whatsoever!
My EGO 21" mower flew out of the back of my trailer and landed in the ditch. No damage whatsoever! I had set it on top of one of my large...
  • 2 me toos
  • 2 replies
  • Praise
Photo of Ed Bangle
TWO YEARS / NOW 5 PRODUCTS & TWO 56V BATTERIES -STILL GOING STRONG
TWO YEARS / NOW 5 PRODUCTS & TWO 56V BATTERIES -STILL GOING STRONG - TWO YEARS LATER AND I NOW HAVE THE FOLLOWING EGO TOOLS 1. 21" Mowe...
  • 4 me toos
  • 3 replies
  • Praise
Photo of Tim1951
4 Year Update
I have been posting updates periodically regarding my Ego equipment and how it is performing so time for another update. This is my fourt...
  • 4 me toos
  • 1 reply
  • Praise
Photo of summetj
7.5 AH Battery Life data
I compared the capacity of my original 7.5 AH battery (3+ years old with a Dec 2014 manufacture date, but purchased in April 2017) that I...
  • 4 me toos
  • 2 replies
  • Praise