Wrong model and parts

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: customer service

Ordered LM2102 SP >>>> received LM2100
Rear discharge frame, doesn't fit.
Side discharge was included when ordered >>> had to send an email to get as a gift
Side discharge received doesn't fit in the mower groove slots
Box received was worn out. 
Battery had very minor scratches, at this point not sure if it wasn't used.

Put on hold for 30 minutes with no answer during business hours.
Sadly, equipment seems very nice, bad management shipping incorrect parts, it will be returned
Photo of Gamal Elgedawy

Gamal Elgedawy

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Posted 4 years ago

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Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

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Official Response
Gamal, we're sorry to hear that you received the wrong products and parts.  We hope you are able to resolve this with The Home Depot with an exchange, as we do not control their shipping process.  We make sure they have the stock from our factory but that's about as far as it goes.