Wow...really EGO? Denying a valid warranty claim for a blown battery...last product I'll ever buy.

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  • Updated 3 years ago
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Archived and Closed

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Called customer service onlny to have our 3 year warrantied battery repair/claim denied . TOTALLY UNACCEPTABLE! Battery no longer holds a charge...which 99% of the time is caused by a blown cell or electronic failure in the SEALED battery. New battery, lasted less than a year, and told to go pay $150 fr a new battery. YEAH RIGHT!
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Jeff Lever

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  • pissed off.

Posted 3 years ago

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Amber F.

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Official Response
We’re sorry you’ve had an unpleasant experience, Jeff. Our warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. Unfortunately, as we cannot guarantee the quality if we do not know the source, purchasing our equipment from an unauthorized dealer voids the warranty. We apologize for any misunderstanding and hope you’ll give EGO Power+ another chance in the future. 

Our warranty policy can be found here for future reference:

We appreciate everyone taking the time to share their comments on this. That being said, as this discussion has run its course, we are now closing the topic. Thanks again for the great feedback! 

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