Will not start, overload light

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  • Updated 4 years ago
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Mower will not start.  PRess key and pull handle, light turns green and then overload light comes on.  The blade spins freely and there is nothing clogging bottom of mower.  Tried both my batteries with same result, mower does not spin up even on dry pavement.
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Jeffery

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Posted 4 years ago

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David Cline

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I haven't heard this one with the blade spinning freely. Since the overload light comes on I doubt it is a malfunctioning safety feature, but on pavement it wouldn't be any of the usual overload causes (dull blade, grass buildup on deck, etc).

I would call customer service when they reopen after the holiday.
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Jeffery

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I have done a little research and took the cover off the mower.  I used to have some electrical experience and from what I can tell there is a ceramic starting resistor that would give the indication of an over load.  Part# is RX27-4H  60WR5K.  I found this part only on Alibaba (made in china).  Looks like this is a 5K ohm resistor rated at 60w.  I wonder in EGO will mail me the part.  Very easy to replace is this is the issue.  CAn't get customer support due to holiday weekend.  My grass continues to grow and cannot get my riding mower inside my small back yard fence to cut.
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Ken, Champion

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Well, you've just voided your five-year warranty.
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David Cline

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Yeah, I think once anyone comments on your post you are no longer able to edit or delete, not that removing it would erase all records of the original post.

Even if there are no seals or tamper indicators, taking apart any big ticket item that is still under warranty probably isn't a great idea. And documenting it online, much less on the manufacturer's own site, definitely doesn't improve your position.

Ego may still choose to honor the warranty, in part or whole, but it would be at their own discretion. I doubt you can get the part elsewhere any sooner than Ego can get it to you when they reopen tomorrow anyway. I would definitely wait to do anything else until you talk to someone from Ego..
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Jeffery

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Removing a dust cover to look underneath that has no seals should not void a warranty any more than looking under the hood of your car.  There is noting in the manual that says this voids warranty.  In addition, if you look under that cover the battery sits in you will see that it is collecting dried grass and debris under there.  This could be a fire hazard so even after this problem is resolved I will continue to remove that little cover to blow the dried grass out.  There are no soldered parts.  Everything is push on connectors.
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David Cline

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Still, the less you mess with the less you have to prove that you didn't damage to get repaired under warranty...
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Gina

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Jeffrey 
what was your outcome? My mower has the same exact symptoms. Ego has the most amazing customer service and is sending me a NEW mower. But to save this ending up in a landfill $500 junk. I'd love to get it fixed and donated to charity or a needy family in the city.
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Ken, Champion

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Gina, I would imagine EGO will provide you with a way to return the defective mower to them, either with a prepaid shipping label or they'll have you drop it off at a Home Depot. They'll be able to repair it and sell it as a refurb at a reduced price. I can't imagine they'd have you just throw it away, but maybe I'm wrong.
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SCDC, Champion

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Ken,

So far there hasn't been much direction about the mowers that a replacement is sent for.  I would love for there to be a refurbish store for EGO.  1 year warranty, something basic.  But if you think about it, it probably costs more in shipping than the cost of the deck, and if the motor is defective then it would be a loss.  So, probably cheaper just to let the consumer dispose of it or whatever.  It's sort of how things are today.  Much cheaper to replace than refurbish or even ship, when you account for labor, overhead, etc. 
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Ken, Champion

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That opens up an awful lot of opportunities for fraud, though. Without taking them to a service center (i.e., Home Depot) or returning the unit to confirm a defect, people could just contact customer service, claim there's a problem and get a new mower shipped to them. They could then sell the second mower or do whatever they want with it.
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Gina

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that's true however I hope the MFG keeps track of serial numbers and would know what is salvage. or they could require the Serial number be removed in order to get a new one? Again I hate to see this think in dump.
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Ken, Champion

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Gina, let us know how the replacement process goes and what they have you do with the defective mower. I agree, I would hate to see it go to a landfill.
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Blue Angel, Champion

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I don't think taking it apart voids a warranty, but soldering new electrical components certainly would.
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SCDC, Champion

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Blue would be correct.  There are laws in place in the USA with that regard.  Same goes for cars.  It use to be that you had to have a dealer do certain work, or it voided the warranty, that is no longer true.  I remember that whole ordeal growing up.  Big Auto didn't even want you to do your own oil changes.
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Blue Angel, Champion

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I remember talk of cars actually coming with a lock on the hood so the owner couldn't get under there!  All fluid levels would be checked with long dipsticks that were accessible in the driver's side front door hinge area.

Yeah, that idea never came about, thank goodness!
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Denise C

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Official Response
Hi Jeffrey, thank you for your post and we apologize for the delay in getting back to you, as we were closed for the Holiday weekend. No worries, removing the cover would not void your warranty; however this is not a part we can send you. We still can help you with this issue but would need to speak with you over the phone. I see that you registered your mower kit with us and I thank you; but you did not include your phone number. If you could either give our customer support center a call at your convenience, at (855) 346-5656; we are open until 8pm today and throughout the week. Or, if you'd rather send us an email with your phone number to support@egopowerplus.com, and one of our EGO specialists will call you back at a time convenient for you.
(Edited)
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Jeffery

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The mower was still less than 90 days old so I took it back to home depot and they replaced.  Gave me a brand new mower.

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