Will EGO consider a trade-in of the ST1201 trimmer for the ST1521S model?

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I rarely use my ST1201 trimmer because the line feeder has never worked and I must manually extend the line after minimal use. Am hoping EGO would consider a trade-in for the ST1521S model.
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Charles Banks

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Posted 4 weeks ago

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Ken, Champion

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Official Response
Ego doesn't sell direct to consumers and doesn't do trade-ins. I'm not aware of any other tool manufacturer doing that either. And neither does Ego's main retail outlet, Home Depot.

Your best bet is to sell your trimmer on eBay, Craigslist or whatever.