why does the charger lights flash both red and green with the battery in or out?

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  • Updated 4 years ago
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Leslie

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Posted 4 years ago

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Blue Angel, Champion

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Interesting... will the charger actually charge a battery?
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Ken, Champion

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Which charger, the standard or the fast charger?
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Leslie

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It's the standard
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Leslie

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I don't think it charges. The lights both blink and the fan has never ran.
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Blue Angel, Champion

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Sounds like it's time to get in touch with Ego customer Service. Send them an email:

support@egopowerplus.com

Make sure you have your tools registered and be sure to include your contact information. They will get back to you ASAP and troubleshoot the issue.

Let us know how it works out!
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Denise C

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Official Response
Hi Leslie, and thank you for your post! We are definitely here to help answer your questions about your standard charger. We'd like to speak with you over the phone to collect a little more information about what your charger is doing when first plugged in without a battery attached, and then what it does when you put the battery on it. I was able to locate your account and see that you registered your EGO products, and I thank you; however, you did not provide your phone number. So please reach out to us by either sending us an email to support@egopowerplus.com and include your phone number with the best time to reach you; -or- give us a call at your convenience at 1-855-346-5656 at and we would be happy to assist you further.  We are available Monday through Friday 8:30AM-8PM EST and Saturdays and Sundays 10AM-6PM EST. We look froward to hearing from you.

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