Why available in the UK but not in the USA?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Merged

This conversation has been merged. Please reference the main conversation: Power Head Hedge Trimmer Attachment

I'm trying to find the PSA1000 and the HTA2000 but no one in the USA appears to have them.  To add insult to injury, I can find LOTS of companies in the UK that have them, but finding someone willing to ship to the USA is being a challenge.  So why is EGO treating the USA like a third world country, and giving preference to stock to the UK and EU?

Seriously, I bought quite a few EGO items through Home Depot, and since I used their credit card, I can return the stuff in one year for a full refund.  Unless I see this situation improve REAL soon, I will do exactly that and go with a different brand.  One where I can buy what I want without all the headaches involved with just trying to find what I want.
Photo of Rich Z

Rich Z

  • 782 Points 500 badge 2x thumb

Posted 9 months ago

  • 1
Photo of TK

TK

  • 3,624 Points 3k badge 2x thumb

Have a beer, chill out... WOW


Photo of David Cline

David Cline, Champion

  • 36,100 Points 20k badge 2x thumb
I think the UK is kind of like a guinea pig market for Ego. It seems most of the products released there eventually make their way to the US, but possibly with some production and/or regulatory delays.

I would be willing to bet we'll see at least 1-2 new attachments within the next year.
Photo of Anton Dickerson

Anton Dickerson

  • 100 Points 100 badge 2x thumb
Apparently ego marketing is not concerned with their product distribution throughout the U.S. One can find a string trimmer, perhaps a hedge trimmer, but you would be lucky to find anything else and this includes batteries, mowers, chainsaws, accessories, parts etc. Husqvarna and Stihl offer great product distribution, excellent customer service and Warranty plus an excellent product  however costs will be higher but in this case you get what you pay for. if you can work with just one machine {string trimmer} as I do then Ego will be fine as a brand. If a system or various machines working off same batteries is your goal Ego is not the way to go.
Photo of Rich Z

Rich Z

  • 782 Points 500 badge 2x thumb
[quote]I think the UK is kind of like a guinea pig market for Ego. It seems most of the products released there eventually make their way to the US, but possibly with some production and/or regulatory delays. [/quote]

And that explains why items that ARE being marketed in the USA just not being available, how exactly?

[quote]if you can work with just one machine {string trimmer} as I do then Ego will be fine as a brand. If a system or various machines working off same batteries is your goal Ego is not the way to go.[/quote]

Point well taken, and perhaps a lesson learned.  Fortunately I have retained all the boxes and packing materials for all of the EGO stuff I purchased from Home Depot.  I will give EGO another month or two, but if the stuff I want is still not forthcoming, then I will take ALL of it back for a refund.  EGO, time to "ship" or get off the pot.  You are either going to be a viable company in the USA, or you are not.  I'm getting the uncomfortable feeling that you are not, and everyone who bought into your scantily available products are going to be left holding the bag when you bail out completely.  None of this stuff will be worth squat if replacement batteries become unavailable in the near future.

I STRONGLY recommend that anyone buying an EGO product through Home Depot do so through their own credit card.  This comes with a one (1) year money back guarantee on anything you buy from them, and this just might come in handy with your EGO products.

As for the beer comment, please tell me where my logic and perspective of this situation is in error.  I have been looking at EGO products since May, and although I have bought a few (leaf blower, chainsaw, modular string trimmer, hedge trimmer), I am not seeing anything improving concerning additional products coming available.  And I can see no logically consistent reason why these additional products ARE available in the UK, yet not so here in the USA.  I can see no reason whatsoever why EGO would believe that they would have a better market in the EU than they do in the USA for such products.  So something about this just smells *wrong* to me.

But please correct me if I am wrong about what I am seeing.
Photo of Blue Angel

Blue Angel, Champion

  • 138,676 Points 100k badge 2x thumb
Rich, the pole saw attachment is already available here (just out of stock until later this month), and many of us have our fingers crossed hoping the pole hedge trimmer attachment will be available soon, along with the brush cutter (also U.K. only at the moment).

I think you unknowingly answered your own question when you said Home Depot. Since they have Ego in an exclusive retail agreement, they are the ones who will ultimately decide what they do and don't carry. If they don't carry it nobody else can sell it here either.

Calling HD's corporate office and voicing your opinion to them would go a long way. They need to know there are customers with their wallets out ready to buy product that their purchasing folks aren't stocking.

I'm sure Chervon/Ego would gladly send them warehouses full of tools if they wanted them but HD consistently understocks Ego products, especially ones that are new to the market. The Power Head multi-tool has been their biggest blunder so far... they sold out within a few weeks this spring. Demand for the SP mower and snowblower were also terribly underestimated at launch.

Have a little patience and I'm sure you'll end up with the tools you need, as well as being glad you waited. ;-)
Photo of Rick Fortson

Rick Fortson

  • 226 Points 100 badge 2x thumb
If they don't find a way to knock their vendor over the head and send some product to the USA they will have failed basic marketing.
Photo of Rich Z

Rich Z

  • 782 Points 500 badge 2x thumb
It sounds to me that this "exclusive" retail arrangement really isn't working out well for EGO, now is it?  Seems to be there is legal grounds to nullify it based on non performance and then go to Lowe's and any number of retail chains around the USA to be able to get the product to the customers waiting for them.

On one hand I am tempted to call this blaming it on Home Depot as being nonsensical, but then on the other hand I was scoping out the offerings from Ryobi, and guess what? Same situation there.  A sizable portion of their battery powered lawn tools are not available either locally or via online ordering.  So this does support that argument.  I think it would be in EGO's best interests at this point to divorce themselves from that Home Depot exclusive contract.   It doesn't appear to be serving them well any longer.

So I will be patient and wait it out for a bit.  But no later than when the first EGO item I purchased through Home Depot is approaching the anniversary date. Then it all goes back if nothing has improved. I do not intend to get stuck with a bunch of battery powered stuff that replacement batteries suddenly are no longer available for.  And THAT is the writing I see on the wall if the supply channels don't open up REAL SOON. Whether it is Home Depot's fault or EGO's fault will be immaterial. The end result for me, the end user, will be the same.
Photo of James D Linley

James D Linley

  • 110 Points 100 badge 2x thumb
According to the EGO rep it isn't an HD problem but a production problem.  It wouldn't make sense for EGO to have inventory laying around in an HD warehouse and HD not putting it on their website. Patiently waiting for the power head edger and trimmer, which according to the rep should be available any day now.   

This conversation is no longer open for comments or replies.