Where can I order a new motor?

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  • Updated 3 years ago
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Where can I order a new motor? The magnet has broke in mine. ... I can't believe hitting a rock in the grass can break the most important part of the mower...... That's crazy!
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David Watson Jr.

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Posted 3 years ago

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Julio Villanueva

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Chances are your mower is still under warranty
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Blue Angel, Champion

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David, as of right now the only people able to get service parts are the independent repair facilities that Home Depot sends tools to for warranty work. Customers can only order the maintenance parts listed in the diagrams at the back of the user manual.

There is a strong calling for Ego to make parts available for their products, and at reasonable prices. Ego will not look too "eco" if their products start occupying landfills because parts aren't available or are too expensive.
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David Watson Jr.

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Thanks for the reply. I guess that's what I get for being an early adopter.
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Jennifer VandeWater, Community Manager

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David, have you contacted our customer service team for advice? We can at least get you to a repair facility. While we do not make the motor available as an end-user part, at this time, we do stand behind our products for 5 years. We can be reached at 1-855-346-5656.
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David Watson Jr.

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Hey Jennifer, Thanks for the reply. I've already removed the motor from the mower to figure out what was wrong with it. I'd honestly just rather fix it myself. But will it make a difference that I already have taken it apart? I just bought a new EGO string trimmer... thinking it needs to go back if I can't get parts for it either.
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Jacob

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You meant that you "THOUGHT" of taking it apart right.
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Ken, Champion

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You can get some parts, the ones that are easily user-serviceable. But companies don't want the liability of letting end-users who may or may not know what they're doing try to repair tools that are under warranty.
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Blue Angel, Champion

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I would suggest that a user be given the choice between having it fixed and keeping the warranty intact, or fixing it themselves and voiding the warranty.

As it sits right now, the first option is the only option.
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Jacob

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I agree. Start selling us repair parts please
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TheAtomTwister

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Jacob took the words right out of my keyboard.
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Jennifer VandeWater, Community Manager

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Your requests have been heard. Thanks for all of the feedback. When/if we make non-user friendly replacement parts available, we'll let everyone know.

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