What's the best way to get a defective battery replaced?

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This summer I purchased the new steel deck non-SP mower. Love the mower, but the 5.0 battery that came with it stopped working after just a few uses. I put it on the charger and the 25% light blinks red as does the button on the battery itself.

I tested my extra battery on the charger and have verified that it isn't the charger. Have also tested the defective battery on a different charger and it wouldn't work on that charger either. So, I'm certain the battery itself is the problem.

I'm past the 90 day return period and I don't want to return the mower anyway. What's the best/easiest way to get my battery replaced?

Should I bring it to Home Depot? Buy a stand-alone 5.0 battery and then return the defective one? I called Ego CS tonight and so far not impressed. Waited on hold for a while and then put it my phone number to be called back when my turn came up. It was 2 hours until they closed for the day and never got a call back.

So, what's the best way to do this and is ego relatively easy to work with?
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Stacey

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Posted 11 months ago

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Beth Walsh

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Official Response
Give them till tomorrow morning then call again. They sent me a new battery the next day. I work at Home Depot and we do not stock the 5.0 battery in most stores. Ego customer service will take care of you. Did you register the battery and unit? If not have your receipt handy when you call as they will register all over the phone. Each battery and the tool will be registered separately.

Keep us updated please and thanks for posting g