What is current state of repair service by Home Depot?

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Home Depot's poor service reputation on this forum is making me think twice about purchasing EGO products.  I WAS going to buy a chainsaw and a string trimmer, but after reading numerous stories of repairs taking 8 wk and longer, I'm having second thoughts.  Has Home Depot's service improved any?  What about Grainger's?  They are listed as an authorized dealer also.
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Alice Simpson

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Posted 3 years ago

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Blue Angel, Champion

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Official Response
Alice, I can understand your concerns, especially after spending some time reading through some of the posts here.

You must also consider that Ego will usually step in and do the right thing for their customers when these Home Depot horror stories come to light. They really do have an excellent Customer Service model. Pair that with the overall quality of their product and the tiny likelihood that you'll actually have an issue, and I'd say there's little to hold you back.

Remember, far more people are vocal about problems than successes, and these forums are a sounding board for those who are having issues. If you look at the reviews on Home Depot's website you'll see an amazing trend; that Ego's products are almost universally rated at well over 4 stars. That's pretty much unheard of.