Weed Eater runs for about 2 seconds and stops.

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  • Updated 5 years ago
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I bought the 56V weed eater this past fall.  I last used it a month ago (winter time) fine but when I just went out to use it, it will run for about 2 seconds and then stop.  I can get it to this over and over.  Battery has a full charge.  Thoughts?
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James

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
James, that's definitely isn't proper operation for your string trimmer.  We wonder how cold it is outside in your area.  Your battery and tool will suffer when used at a temperature below 32°F (0°C). You are covered by our 5 year warranty and will do what it takes to make this right for you.  Please call our customer service department at 1-855-346-5656 (Monday through Friday from 8:00AM - 8:30PM EST, Saturday - Sunday from 10:00AM - 6:00PM EST).  We look forward to hearing from you and handling this issue right away.