We have bought several EGO products and the batteries don't seem to last very long.

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  • Updated 2 years ago
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We have blowers, hedge trimmers, and chain saws which all use the same batteries and they work great for a while, but usually after a couple of months, the batteries will not hold a charge for more than a couple of minutes.  Is this a known issue that will be resolved, or do we have to keep buying these fairly expensive batteries every few months?
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Gregg Rasmussen

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Posted 2 years ago

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Steve Valdes

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The good news is that the batteries have a 3 year warranty. Call customer service to have this dealt with.
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Oregon Mike, Champion

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Are you using this in a commercial business? If so, the warranty is only 1 year, but if this is happening every couple months, you definitely want to be calling customer service to get warranty service. 
They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

Sorry you are having this problem. Frustrating for sure.
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Ken, Champion

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Lithium-ion batteries can fail from time to time, but that's a relative rarity. It certainly hasn't been my experience in three years of ownership (I have four batteries of various capacities).

But as Steve and Mike have said, Ego's batteries carry an excellent warranty. Hopefully you're aware of that and haven't been throwing away bad batteries without getting a warranty replacement.
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Since the problem is labeled "In progress", I'm guessing that you have already contacted EGO, in which case, I hope it helped.

Also, a tip for maximizing the battery packs' longevity: when not in use, keep the batteries partially charged.  30-40% charge is ideal for storage, but anything other than keeping them fully charged or fully discharged would help quite a bit. 

Another thing that I recommend is to only use 4.0Ah packs or higher capacity packs on blowers and especially chainsaws.  4Ah packs have two strings of 2Ah cells in parallel, so the current draw from the saw is distributed amongst the strings.  On a 2Ah or 2.5Ah pack, the power drawn is localized to the single string that the pack has, and that current draw is a bit too much for that battery and it will get quite hot very quickly.  Although all EGO packs have multiple heat protection systems in them, making the packs hot is still not good for battery longevity, so use 2Ah and 2.5Ah packs only on hedge trimmers and string trimmers (other than the power head) and any other tools that run for 10 minutes or longer on full power for the 2Ah and 12 minutes or longer for the 2.5Ah packs, or don't use those tools on full power all the time, try refraining from anything that draws too much current from the smaller packs unless absolutely necessary.  That will make your batteries last much longer.
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Steve Valdes

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Great info. Thanks!

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