Warranty Weaseling

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  • Problem
  • Updated 2 months ago
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I have no receipt and my mower is malfunctioning.  (The lights come on and the propulsion works, but the blades will not engage.  No, it's not me.  I've been using the mower successfully for 2 1/2 years.  I know how to start it).  The mower is 2 1/2 years old.  Home Depot only keeps records of receipts for the last 2 years.  I was told by Ego customer service that if I couldn't get a receipt "other options might be available" for them to honor my warranty.  They refused to discuss what these supposed "other options" were with me until after I futilely attempted and failed to get a receipt.  Now, I can't get a human being to answer the phone.  Every time I try to call to verify that, yes, I have indeed officially wasted my time going to the Home Depot to ask them to print a receipt they no longer have in their records, I am immediately transferred to a recording prompting me to leave a message.  I have.  They don't call me back.

Anybody have any suggestions for how to get in contact with an actual human from support?

Are these mysterious "other options" in lieu of receipt real or was that just some support rep desperately trying to get me off the phone with noncommittal vagueness?    
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lesley

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  • cheated out of $600

Posted 2 months ago

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szwoopp, Champion

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Official Response
Call first thing in the morning if you can to minimize any wait times with Ego CS..

Ego cs does a great job so I doubt they are giving you the run around.  Perhaps a friendlier attitude will help.  :)

I know their phone/computer system is currently down but they are working to get it back up and running ASAP
(Edited)
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Ken, Champion

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Official Response
I can confirm what szwoopp said, that the CS system is having some technical difficulties outside of Ego itself, and it's being worked on.

That said, you should be happy that CS is trying to work with you on accommodating your warranty rather than throwing a tantrum.

Companies require a receipt/proof of purchase for warranties. Pretty much every company I've ever dealt with. I can't think of a single one that would repair or replace a $600 item with no proof of purchase.

Keep your receipts for big purchases, people!