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basically the front wheels just dug down to the ground; looked at axle - it was disconnected from the height adjuster. Front wheels not holding at the set height, always going down.
So, called EGO customer support; after ~20 minutes on hold I was given an address of an authorized dealer here in Toronto. Brought the mower - that was exactly 2 weeks ago. It took them a few days to identify the problem and then they ordered the part. They called the vendor today and it turns out the part will take another TWO WEEKS to arrive! Overall repair is expected to take 4 weeks, most of it just waiting for part. I'm getting stuff from Amazon in 1-2 days; why it takes 3 weeks to ship that stuff to Toronto?
So, in the middle of grass growing season, I'm 4 weeks without a lawnmower...
Wondering what the standard repair times are and if I could get another mower temporarily to use...