Warranty Issue with eBay Purchase

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: duplicate

Ok here's my story: I purchased a backpack blower on ebay that was listed as new.  I got it last month and used it twice, no issues.   Today I went to use it and the motor clicks but doesn't turn. So, I figured no problem, I'll call Ego Support and see what can be figured out.   I called and the rep that answered asked for my details and then asked if I had registered the product which I did and she found the product in my profile.  She then asked where I got it from and as soon as I mentioned eBay she says "Oh, sorry, if you purchased it from eBay, it's not an authorized dealer so we can't help you." She proceeded to tell me maybe Home Depot can help.  

I've purchase a 21" SP mower, extra 7.5 battery and speed charger and the backpack blower kit and this is lousy service in my opinion. 

I was at least expecting some advice on what the issue maybe or further assistance but to shun me because I purchased through eBay is BS in my book.  
Photo of SShah

SShah

  • 70 Points
  • Frustrated

Posted 2 years ago

  • 1
Photo of Amber F.

Amber F., Official EGO Rep

  • 67,812 Points 50k badge 2x thumb
Official Response
Please note that we do not promote purchasing anywhere on the secondary market. As a reference, I am including screenshots from our warranty policy and registration, which both show purchases must be made at an authorized retailer.