Warranty info & Authorized repair shops

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Home Depot is sold out of the 20" mower, so I am considering buying through Amazon. First question: Are Ego mowers covered by your 5 year warranty if purchased through Amazon?
Second question: I am concerned what happens if I get a lemon, and need to send it back for exchange, or need to send it in for repairs. The shipping cost could be outlandishly expensive for me. Do you have a certified repair shop within 100 miles of zip code 98362?
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JK

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Posted 3 years ago

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JK

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Additional info: A couple of hours ago I had a "Chat" with a Home Depot representative. I asked where I would take an EGO mower for repair. She said I should call A&E Factory Service to see if they repaired EGO mowers.  She then said that I could also contact EGO to ask for your authorized repair centers. This is all VERY confusing.  Looking at other posts on this website, it appears that I should take a faulty EGO mower to Home Depot, yet they don't seem to know that they are handling repairs. ????? So how does this work?  And who pays to ship it to a repair facility?  One post said that Home Depot charged them to ship the mower out for repair.  Again, I am concerned that if I get a lemon, or have a problem down the line, I will be in for a large shipping or repair expense (on top of a high initial cost).
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Julio Villanueva

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You can buy it from the Ego website. You'll be directed to HD but they always have it online
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JK

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No, unfortunately Home Depot is sold out of the 20".
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Julio Villanueva

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It's available according to their web page
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JK

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Thanks. I am looking for the Ego 20" mower w/ 4.0 or 5.0Ah battery and rapid charger. The kit should cost about $500. It is available on Amazon, but I am hesitating because I do not know if Ego will honor the warranty if the mower is purchased through Amazon instead of Home Depot.  And if they DO honor the warranty, I do not know how they handle repairs. Would I have to pay for shipping costs to a distant location in order to get my mower repaired?  Their warranty statement does not shed any light on these questions.
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Julio Villanueva

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According to this article, Amazon should honor warranty 
http://egopowerplus.com/pages/warranty-policy?_ga=1.162288575.241564447.1463943392
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JK

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Excellent!  Thank you very much!!!
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David Holt

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The repair question is a good one though. I've not seen any good (thorough) answers to it. A lawn mower is not something that can easily, or cheaply, be shipped back and forth...nor can you do without it for long.
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Peter

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This reply was created from a merged topic originally titled Purchaased on-line.

I just purchased the EGO blower on Ebay and was wondering if the unit is covered under the warranty program? Thanks Peter
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kavitha hari

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This reply was created from a merged topic originally titled Does the warranty cover the mower that was sold from individual liquidation sale.

I bought the mower from individual liquidation sale for $300. Obviously there was no receipt provided. The mower looked pretty new. Worked well for couple of times. Now has some issues. Does this sale covered under warranty. I was told it was a Home Depot returned item and was sold in liquidation

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