Should anyone need service or direct attention from EGO, please contact us by calling 1-855-346-5656. We’re available every day of the week and happy to assist! Please note that any Customer Service-based grievances posted here will be automatically removed moving forward. We ask you to note that this is not a message board for criticisms, but rather, a positive space for users to share their experiences and swap stories. Above all, the EGO Community is here to help.
Thank you for your participation and please, keep up the great conversation!
Amber F., Official EGO Rep
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68,272 Points
- Happy
Posted 1 year ago
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65,000 Points
Blue Angel, Champion
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179,968 Points
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814 Points
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szwoopp, Champion
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105,650 Points
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szwoopp, Champion
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105,650 Points
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65,000 Points
Oregon Mike, Champion
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71,474 Points
And, really, the main reason for this forum is to help people who are having trouble with their tools. Not to rag on Home Depot or EGO. Those kinds of posts aren't helpful in any way.
Ken, Champion
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73,580 Points
Oregon Mike, Champion
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71,474 Points
I did notice, however, that from the EGO site there are links to this forum so that's still good.
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9,852 Points
Please note that any Customer Service-based grievances posted here will be automatically removed moving forward. We ask you to note that this is not a message board for criticisms, but rather, a positive space for users to share their experiences and swap stories.I've always found this to be a very strange policy on this forum. I definitely understand the need to delete unfounded criticism. However, it's the silencing of valid grievances that concern me. I submit that a positive customer experience can't be created if you ignore valid well-founded criticism toward your products and services. What's going to happen is eventually those that actually care about your products and services but want to see improvements are going to go elsewhere to express those criticisms. Here you have the opportunity to address the criticisms. Elsewhere on somebody elses' forum, not so much...
Ken, Champion
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73,580 Points
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szwoopp, Champion
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105,650 Points
Freedom of speech guaranteed by the constitution
And your right to party guaranteed by the Beastie Boys
Maybe we can get Al Gore to turn off this section of the internets.
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5,592 Points
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9,852 Points
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9,852 Points
szwoopp, Champion
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105,650 Points
Then in some cases they are removing trolls - which I appreciate because then I don't waste my time trying to help a poster who really isn't interested in it or in need of it.
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9,852 Points
1) "EGO will no longer be available for comment here,"
2) "Please note that any Customer Service-based grievances posted here will be automatically removed moving forward."
3) "This is not a message board for criticisms."
This is a change in the policy and I see nothing in the new policy that assures "they are not ignoring - they are addressing the problems directly with the customers". What am I missing? Are you saying there has been no change in policy and that EGO is available to comment and remedy solutions via this forum as they have in the past? I don't mind complaints going private and being addressed appropriately, but the announcement says the messages will instead be removed and that EGO will not be responding to customer service issues via this forum. #Confused
szwoopp, Champion
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105,650 Points
If you need customer service - give them a call as stated in the original post.
Now can we move on with this peer to peer forum provided by a company that cares about its customers and is interested in them being satisfied with their products.
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This conversation is no longer open for comments or replies.