Upgrade offer for 12" trimmer to 15" trimmer

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  • Idea
  • Updated 3 years ago
  • Under Consideration

This conversation has been merged. Please reference the main conversation: Battery Trade-In / Refurbished Sales

Has any consideration been given to offering and upgrade/trade-in offer to those of us that bought the 12" string trimmer? Given all of the line feed problems with the bump head, I think it would be a very customer-centric thing to do. We took a chance in investing in your new technology. All of your products are a giant leap forward in the industry, but the number of customer complaints about the string trimmer indicate that maybe your first attempt was not your best.
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Posted 5 years ago

  • 6
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Jennifer VandeWater, Community Manager

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Official Response
Hi everyone, we love this idea!  It's not something we've implemented yet but we'll certainly keep you posted if this is something we can make happen.  There is no trade-in program at this time unfortunately.