Trying to find the positive with EGO mowers

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  • Updated 11 months ago
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  • (Edited)
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Just told by Home Depot that our Ego Mower will be 400 dollars to fix. I could buy a brand new one for that price. This is the second time in two years we have had to send in the mower or battery. I really want to get behind this mower(my father even purchased one after seeing ours) but having a hard time with all the hassles.
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Liz Brown Brueher

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Posted 11 months ago

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Brad Christie

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It's the unfortunate part of using a product that in and of itself is terrific, but lacks the infrastructure and logistics in place to compete with other offerings (e.g. traditional gas with a repair shop every few miles).

Ego really needs to rethink how they should move forward with the existing customers; hd falls short (not to mention with their acquisitions they'll by pushing their own hdx competitor soon). Either realize you'll be handing out loaners and write it off/pay hd for the floor space....or accept that the longer these tools are used (and, subsequently need repair), the more touches with bad experiences you'll have with the lacking services.
(Edited)
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Liz Brown Brueher

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well said
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Liz Brown Brueher

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I even went through the customer service people and they said to take to Home Depot to be sent out. We haven't  had the mower for two months while in the evaluation process!!!  
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Michael G

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Liz - isn't this still under warranty?
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TK

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Suggestion, and this will work not for everyone. I found a lawn mowing service that uses all EGO products. One of the guys in a tech person, and he does all the repairs. I have not talked with the tech guy. If you are lucky enough to have one in your area see if you can contact them ,and ask how they deal with repairs. It most certainly will not  be with HD.
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Liz Brown Brueher

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That is my next step. There is a repair shop in town I am going to call and see if he has worked with him.
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Ken, Champion

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I'm curious as to what the problem is you're having with your mower and why they wouldn't cover it under warranty.

I'm also curious as to why they'd have you send in a battery for service. Typically Ego just ships out a replacement directly to the customer.
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TheAtomTwister

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It has been like that for a long time.
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Liz Brown Brueher

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They said it is the blade, bent and caused the motor problems.
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Dave .

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In other words, woe onto the EGO customer that hits some debris in their lawn.
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Blue Angel, Champion

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Liz, have you contacted Ego Customer Service? That should always be the first step before taking the mower to Home Depot. So many people have reported issues getting their tools serviced when they went to Home Depot before contacting Customer Service.
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Liz Brown Brueher

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That was our first step. The rep told us to take it to Home Depot and they sent it off from there to evaluate the mower.

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