Trimmer Bump Head Does Not Work!

  • 14
  • Problem
  • Updated 3 years ago
  • Solved
I can not get the bump head to work on my EGO Trimmer! I have tried re-winding the string, replacing the string with different string, replacing the whole bump head assembly! nothing works. I have to continually stop, take the bump head apart to get more string. It takes me 1.5 hours to do the same job my old gas trimmer did in 15 minutes. Is there a fix? or do I need to take it back to Home Depot. 
The EGO lawnmower and Blower work like a dream...the trimmer is a nightmare!
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John Hanks

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Posted 5 years ago

  • 14
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Jennifer VandeWater, Community Manager

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Official Response
We have been hearing from some of our customers about difficulties with string advancement. After thorough investigation, we determined that this issue is most likely caused by the way the cutting string was wound. The cutting string on some of our trimmers was simply wound too tightly. Fortunately, there is an easy solution! The bump head will work properly if the string is rewound. Please see your product manual or this video https://www.youtube.com/watch?v=owmHP6fPA4c for instructions on how to rewind the string. If you continue to experience difficulties or have any questions, please call Customer Service at 1-855-EGO-5656 (1-855-346-5656) 8:30am – 8:00pm EST (Monday – Friday) & 10:00AM - 6:00PM EST (Saturday and Sunday) so we can help.