Trimmer repair

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
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I took my trimmer to my local HD on 7/26 (47 days ago and counting) to be repaired. It would power up to full for about 2 seconds then die.
The local HD held on to it until 8/8 when they sent it to the regional repair center.
The regional repair center didn't get it until 8/28 where it says until a few days ago waiting to be diagnosed.
After numerous calls, I finally found out today that the part needed to repair the unit is "on backorder."
My local HD has no idea when I'll get my trimmer back. They've offered to loan me a trimmer when I need one, but that means 2 trips to HD every time I want to mow my yard, plus buying a new gas can so I can have mixed gas on hand (a huge part of why I bought battery powered stuff from the get go).
I need EGO to step in and get me my repaired trimmer back soon or just send me a new one.
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Andy Adams

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  • Frustrated

Posted 2 years ago

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Beth Walsh

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May I ask when you purchased the unit and did you buy the extended warranty? Amber, what is an expected repair time for Ego Products? I would ask if the unit can be repaired locally?

Secondly, request a meeting with the store manager. When you meet with her/him please have your paperwork present. (Original receipt, warranty info, proof of registration, extended warranty) I would suggest presenting that person with your appreciation of the store, frustration with the time the repair has taken, what you feel a reasonable amount of time should be, your efforts to follow up and what Home Depot has or has not done to follow up with you and a clear request in writing for how you would like the situation resolved.

Set a reasonable time for follow-up (1-2 weeks?) If you are not able to get satisfaction then escalate to the corporate office.

The Ego customer service reps here seem quite good at getting things done so hopefully Amber can get to the bottom of it.

Thanks for posting. My Ego tools have been trou let free so far but your post will help others in the future.
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Blue Angel, Champion

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Beth, excellent advice!

Andy, definitely involve Ego Customer Service as well. They are often able to step in and expedite the situation.
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Amber F., Official EGO Rep

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Official Response
Hi Andy! We apologize for the difficult experience you have had thus far. We are checking into your case and will be contacting you directly. 

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