Trimmer repair

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Archived and Closed

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I took my trimmer to my local HD on 7/26 (47 days ago and counting) to be repaired. It would power up to full for about 2 seconds then die.
The local HD held on to it until 8/8 when they sent it to the regional repair center.
The regional repair center didn't get it until 8/28 where it says until a few days ago waiting to be diagnosed.
After numerous calls, I finally found out today that the part needed to repair the unit is "on backorder."
My local HD has no idea when I'll get my trimmer back. They've offered to loan me a trimmer when I need one, but that means 2 trips to HD every time I want to mow my yard, plus buying a new gas can so I can have mixed gas on hand (a huge part of why I bought battery powered stuff from the get go).
I need EGO to step in and get me my repaired trimmer back soon or just send me a new one.
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Andy Adams

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  • Frustrated

Posted 2 years ago

  • 3
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Amber F., Official EGO Rep

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Official Response
Hi Andy! We apologize for the difficult experience you have had thus far. We are checking into your case and will be contacting you directly.