The Problem Admins with deleting posts.

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  • Problem
  • Updated 2 years ago
  • Not a Problem

I've noticed now many times I get an email with a negative comment or comments about Ego, I click the link and it's not there.

Finally I think I figured out that yes, negative posts, with no obscenities or anything, are indeed being disappearing.  We do get to read them still you know, just not answer them because they go poof when you click in.  We neither get to answer in defense or otherwise of Ego, cuz they're gone gone gone

Which makes it just a fanboy forum.  Now I am a total Ego fan, have most of the products now, and love it, was JUST NOW out mowing my lawn that didn't need mowing.

Buttttt - I'm not so sure I want to be a fanboy if and since negative posts are disappearing like they are.

Am I the only one who's noticed this?  Best answer quick before this one disappears.

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Posted 2 years ago

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Amber F.

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Official Response
Were we to address anything other than this incredible attention to detail, we would be remiss. Thank you all for taking so much time from your day to share your thoughts. It's feedback like this that makes the EGO Community such an unrivaled source of innovation! 

To anyone who is concerned that we're deleting material, we're so sorry you've found this to be a negative development. On the contrary, once you have all the facts, you'll see that this couldn't be more positive. To be crystal clear:


We've actually been helping more Community users than ever! Just in case you missed it, we made an announcement about this here

The reason you're receiving notifications, but unable to see posts is because by the time you click the links, the matter has already been addressed. We've simply made these posts private in order to better help our users. Just like you, we're always game for following a juicy story, but protecting our users' privacy trumps the need for scuttlebutt. Furthermore, as you may have noticed, we have many new members who join the Community solely to receive help with a problem. Very few of them post a follow-up or remain active once their issue is resolved. We hope you'll respect their decision to do so, just as we do. 

We're here to help and request that you allow us to do so without assuming the worst. Now that this matter has been laid to rest, we are closing the conversation so we can get back to tool talk. Thank you again for all of your time and effort!