The blade will not turn to cut grass

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  • Updated 3 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: CS

The first mower I bought today cut about 25-50 feet of grass in good conditions.  I stopped and came back and mower would not cut a single blade in spite of the fact that the battery was fully charged. I called EGO to which the rep walked me through starting the mower. Nothing worked, and he told me to go to a service center to which I responded, I would rather take it back to the store so that I can exchange it.  I exchanged it.  Then, I brought the second mower back and charged the new battery to the new mower.  With the battery fully charged, I started the mower and the blade did not turn.  I read online that it could be the green grips that are part of the safety and that is not it because everything is tight and in the needed position. I have a Home Depot employee taking time right now to help me and he will call me back in about 20 minutes.  I think I will take it back and wait until Tesla makes an e-mower.
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Jill Johnson

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  • very angry and frustrated.

Posted 3 years ago

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Sharon Beasley

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So sorry you have having problems.  i love my Ego, but did have some problems with those clips preventing the mower from starting.  I never asked for replacements and, knock on wood, they haven't caused a problem in a long time.
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David Cline

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Based on Tesla's car brand launch model, if they ever made a mower it would probably be $10k. A few years later they'd add a second model for $5k. Eventually there might be people lining up to pre-order an "affordable" $1k model that even with tax credits is still more expensive than the top-rated Ego mower that you can get today.

It definitely sounds like a safety feature isn't working right, either the handle being clamped in the FULLY extended position, or the safety key being completely depressed BEFORE pulling the bar. If not that, it could be that the battery is not properly seated and locked into the mower.

Was Home Depot able to help yesterday? If not, I would try calling Ego again and explain that you are having the same issue with a second mower. There have been a few isolated incidents of defective mowers, but the odds of two mowers being defective out of the box is remarkably low.

Home Depot would probably exchange it again, but that won't help if the issue is an operator error and not a problem with the mower. Hopefully an Ego support rep can help you confirm that there is definitely a problem with the mower before you try exchanging it again.
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Jill Johnson

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That was funny and accurate regarding Tesla. What was frustrating in the end was that with my first mower, I called customer service to see if I was doing anything wrong. It turned out I was doing things wrong and found the answer online. How the CS rep did not walk me through that I am unclear. I needed to hold the center green button down while I pulled back the bar. The first time I started it up, I did it right without really knowing what I did so when it would not duplicate I called. Telling me to take the new mower in for repairs was not a pleasant answer at the time.
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Sharon Beasley

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Sorry to say, it sounds like you read the instruction manual about as well as I do.  Hate to read instructions.
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Blue Angel, Champion

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So Jill, are you still having issues getting your second mower to operate properly?

The operating sequence for the mower is rather straight forward to explain... undo clips, extend handle, engage clips, insert charged battery, push and hold green button, pull lever, release button and mow. I'm with you, wondering how a CS rep was not able/willing to ensure you were going through that process properly?
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Samuel Strong

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Official Response
Hello Jill,

Thank you very much for your post and we would like to apologize for the trouble you had. We will make sure we follow up with our support team to insure that this does not occur again. If you need any more help, please give us another chance. We promise we’ll try to do better.
(Edited)

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