The battery will no longer charge. The fan starts & stops on the charger. I bought this product 6-25-17, within the warranty. Repair?

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I have an EGO trimmer, and the battery will no longer charge. The fan starts & stops on the charger. I bought this product June 25, 2017, so it's well within the 3 year warranty. Do I need to send it to you for repairs?
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Russ Brown

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Posted 1 month ago

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Ken, Champion

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Official Response
Customer service will also help you troubleshoot to determine whether the problem is the charger or the battery and they'll ship you out whichever one needs to be replaced.