The 4.ah battery is stuck in the mower and can't be pulled out, even when the green release button is pushed. Any suggestions?

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  • Updated 5 years ago
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The battery is impossible to remove from the mower, even when the release button is pushed to the open position. Never had the problem before, any suggestions. Could the plastic bottom of the battery melted down around the contacts at the bottom of the slots?
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Robert

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Robert, that definitely sounds like a problem and we want to know more about what happened.  We're happy to help you and you're covered by our 5 year warranty.  Give us a call at 1-855-346-5656 and we'll get you taken care of.  We look forward to hearing from you.
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Michael

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I thought the batteries were only under warranty for 3 years.
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Blue Angel, Champion

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Since the battery has no moving parts and the locking mechanism that holds it in place is part of the tool, this sounds like a tool issue more than a battery issue.
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Michael

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Although I haven't heard of any specific EGO cases myself, one common symptom of a failed battery (possibly caused by overcharging) is swelling. I had a failed rechargeable battery pack swell inside one of my tools and I had to pry it out. The tool was fine but the battery had to be replaced.
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Francis Bellemare

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How did you get the battery out finaly?? I have the same issue!
(Edited)

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