Terrible time getting my mower fixed.

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  • Problem
  • Updated 3 months ago
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Terrible time getting my mower fixed. Stopped working twice in a year. 1st repair took 9 weeks to get fixed ! It's been 3 weeks since I dropped off mower for it's current problem (at Home Depot) and EGO still haven't rec'd my mower for repair. Mower looks brand new but won't work.
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John

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  • Upset. Frustrated. Need to mow my lawn !

Posted 4 months ago

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szwoopp, Champion

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Official Response
Ego recommends contacting them before bringing your tool in for repair to confirm your warranty status and make them aware of the repair.  They can also help you trouble shoot the problem.

Not all Home Depots perform the repair on-site, so it is possible they'll be sending your mower out. However, per Ego service agreement, the entire process should not take more than 4-6 weeks. If it takes more than four, please give Ego support team a call (1-855-346-5656).   They will get involved

In the meantime, you can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case.