Not all Home Depots perform the repair
on-site, so it is possible they'll be sending your mower out. However, per Ego
service agreement, the entire process should not take more than 4-6
weeks. If it takes more than four, please give Ego support team a call
(1-855-346-5656). They will get involved
In the meantime, you can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case.