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mower does not start brand new out of box
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Wanda Hackbarth

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Posted 5 years ago

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Make sure you have the handles fully extended and the green clasps locked on securely.  Also be sure the battery is set all the way down into the mower by giving it a little nudge.  You should feel it lock into place.  There's nothing else I know of that would stop the mower from starting.  One more thing that I know you know already.  Press the green key into it's slot, hold it there and pull the bail back towards you.

If those don't work, I'd return it for a new one. 

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Denise C

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Hello Wanda! Thank you for your post and we are sorry to hear that your mower will not start. Please follow these troubleshooting steps first: ensure that the battery is pushed down all the way into the mower; that the LED lights come on; the rails are fully extended past the black arrows and green handle locking clamps are secure; there are no clogs under the deck, and the blade spins freely. If none of these issues seem to be the problem then we would like to troubleshoot over the phone with you if we could, as well as assist you with providing information to your nearest service center. You could either call us at (855) 346-5656, as we are available until
8pm ET throughout the week. -Or- if you'd like to send us an email at and include your number with a more convenient time that we can call you back, we are happy to
do that as well. We look forward to speaking with you.

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