Standard Charger received, should be Rapid Charger / side discharge chute not received

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  • Updated 10 months ago
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I live in Fort Saskatchewan, Alberta, Canada. I just bought a floor model LM2000-S unit. The lady at the store said she bought the same unit this past spring and it takes only 45 minutes to charge. I was expecting the rapid charger and in page 8 of the operator's manual it shows 3 Battery Packs taking the charger CH2100, and for the battery packs BA2800 and BA4200 the charger is CH5500 which is the rapid charger. To my dismay, when I got home and sorted everything out, I find that I have the operator's manual for model CH5500 Rapid Charger, but the actual charger I received was the CH2100 Standard Charger. My Operator's Manual for the mower also indicates on page 11 that there should be a side discharge chute, but this could not be found. I decided to hold off registering online until I found out what my options are. Should I return the mower to Home Depot? Thanks for your help in this matter.
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Robert Knudslien

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Posted 10 months ago

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Amber F., Official EGO Rep

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Official Response
The LM2000-S is actually a bare tool model (does not include battery or charger). https://www.homedepot.ca/en/home/p.20-inch-56-volt-lithium-ion-battery-powered-push-mower---tool-onl...

It would thus appear that the standard charger they included is more of a bonus. That said, we'd be happy to help get you your side chute. Just give us a call at 1-855-346-5656.