• 1
  • Problem
  • Updated 2 years ago
  • Solved
Motor grinds
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  • concerned

Posted 2 years ago

  • 1
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Ken, Champion

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Official Response
I'm not an expert on electric motors, but the wisp of smoke worries me. If you've cleared all the debris that was bound up and it still doesn't work, I think you'll need to call Ego's customer service about your next steps. The trimmer carries a five-year warranty, but I don't know whether this situation would be covered.

You can reach them at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

This is their busy season, so call as early in the day as you can to avoid long wait times.