St1200

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
Motor grinds
Photo of james

james

  • 130 Points 100 badge 2x thumb
  • concerned

Posted 1 month ago

  • 1
Photo of Ken

Ken, Champion

  • 46,804 Points 20k badge 2x thumb
Official Response
I'm not an expert on electric motors, but the wisp of smoke worries me. If you've cleared all the debris that was bound up and it still doesn't work, I think you'll need to call Ego's customer service about your next steps. The trimmer carries a five-year warranty, but I don't know whether this situation would be covered.

You can reach them at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

This is their busy season, so call as early in the day as you can to avoid long wait times.