Spool retainer will not spin although motor runs. It just whines

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  • Problem
  • Updated 3 weeks ago
  • In Progress
I was sent a new trimmer head assembly but the motor shaft is different. I therefore tried to use the existing spool base with the new spool retainer assembly but when attached it would not rotate in the existing base, so I am unable to wind the string.
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  • Confused. Was I sent an older version of the product? I was only able to use it twice.

Posted 4 weeks ago

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Amber F., Official EGO Rep

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Official Response
Hi Michael! We're sorry to hear about the trouble with your spool. If you haven't already, please give us a call and we'll make this right: 1-855-346-5656.