Solid Customer Service

  • 5
  • Praise
  • Updated 1 year ago
Had a 4.0A battery and standard charger unit fail on me. I stayed on the customer service line until I was connected to Sari. She took all required information, walked me through a quick diagnostic of the dead charger unit and the battery (attempted charging on my rapid charger) and then put me on hold to talk to her manager. When she came back they agreed to replace both pieces that had failed. They are being shipped as I type this. If only all customer service requests could be handled the way EGO handles theirs. Very happy and very satisfied with the experience.
Photo of M & D L

M & D L

  • 110 Points 100 badge 2x thumb
  • Very satisfied.

Posted 1 year ago

  • 5
Photo of Amber F.

Amber F., Official EGO Rep

  • 67,034 Points 50k badge 2x thumb
Official Response
M &DL, we're happy to hear Sari was able to help you resolve your issue. Thank you very much for taking the time to share your experience. We'll definitely be sharing this with her and the team. :-)