Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: out of date
My letter to Home Depot.com
Please check my order: I ordered the EGO Snow Blower Model. SNT 2103 a complete kit which includes the 2x 7.5 amp batteries (shipped separately) and the rapid charger.
What I received is the EGO Model. SNT 2100 in a brown box which is sold only as a bare tool. It states on the box, Batteries and Charger not included. Batteries did arrive as a separate shipment. Understood due to hazardous materials. There is no charger listed as being shipped with my order. Item is no good to me without the charger...Duh! Another thing...On the EGO website it states that the batteries are to be a matched set with matching serial numbers ending with a letters A and B.Only room to register 1 serial number for the batteries for the snow blower. I received an unmatched set with production dates AUG. 2016 and NOV. 2016. At this time appears that I received older mismatched inventory and minus the charger too.I told my spouse I had a feeling this was going to get weird after reading about this on the EGO website forum. Guess I should return it and reorder later. Big disappointment for a $1000 dollar purchase. Back to the shovel.