Snowblower overload condition help

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Love the mower and snowblower, until last night.  While clearing plow hump at the end of the driveway, blower stopped.  Blinked fast orange, indicating overload.  Pulled the batteries, tried again.  Blower runs for 5 seconds, then overload light flashes.  Same regardless of 1 or 2 batteries or position of the batteries.  Batteries are fully charged.  This happens under no load, I am not trying to snowblow anything.

Contacted support, found out the hard way I need a receipt for warranty service.  I received this blower from my Dad who is not physically capable anymore, and no receipt.  Was given an option as a one time exception to bring to Home Depot and get it repaired, with the issue being the potential repair time is 6-8 *weeks*  Hard to accept that.

In perusing the site, it seems this is an issue that is reasonably common (not saying a high number!).  I am an EE, and design circuits and PCBs for a living.  I have asked tech support for info on how to directly diagnose and fix the issue (no response yet).  I am hopeful they might consider telling me, yeah, it's usually part "x," here we'll send you one to put on the board.  Or something to that effect.

Vs. possibly waiting for most of snow season to pass without the blower!

Just putting this out there for any customer support people or champions to consider letting me do this.  I hereby waive all rights to my warranty, which apparently is relatively useless without a receipt anyway (my bad for not recognizing that verbiage).

Thanks.
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Michael Cortopassi

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Posted 1 year ago

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Oregon Mike, Champion

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Your dad was the one who purchased it? Why not have him make the warranty claim? It's still in his name, right? You should be able to get a receipt from HD or even the CC company if one is still needed.
(Edited)
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Michael Cortopassi

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He's not a guy to register things, or to save receipts.  I registered it under my name, and it registered fine, so I assumed I was good to go.  Thanks.
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Oregon Mike, Champion

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You can still get a copy of the receipt from HD or wherever he bought it. 
Oh, asking out of ignorance. Did you select the "received as gift" option for the receipt when registering? I've done that a couple of times and have been wondering how it would work if I needed to make a warranty claim.
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Michael Cortopassi

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It's not clear whether I selected gift or no receipt from my account.  It says "no" in the receipt received field.  I did put down the date I got it from him, and the place as "Relative."  I assume I chose "other" and filled that in.  I just spoke with him.  He believes he bought it in the fall of 2016, which would put me over the assumed 2 years HD keeps receipts.  The warranty also seems to state no transferring of it is possible.

Basically it comes down to I don't have a receipt and I can't get one.  If others have the got as gift selection without receipt, it would seem that might be an issue for them as well.

I'm not looking to paint anything badly here.  I am glad they offered me a one time exception.  I am just worried about giving it to a Home Depot service black hole and not getting it back until snow season is over!  Of course, they could theoretically have it done in a few days as well.
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szwoopp, Champion

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If your repair reaches 4 weeks you should contact Ego CS and they will get involved and expedite the repair process with HD.
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Bill Menzel

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That's surprising that it failed to go through the plowed snow at the end of your driveway.  From reading the other comments, other Ego owners had no problems with heavy wet snow and the snow at the end of their driveways.  Good luck on getting it repaired in a few days.
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Michael Cortopassi

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It did make it through 90% of it, then gave the problem.  I have been otherwise really impressed with it.  Did the whole drive and 4 neighbor's sidewalks earlier in the day with really heavy snow.
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Paul Christenson

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Turn down the Variable-Auger-Speed Adjustment on the snowblower...I've found with it set to high in heavier wet snow...it will cause your snowblower to blink yellow rather quickly...ALSO, let the snowblower cool off for a while with the batteries removed
(Edited)
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Michael Cortopassi

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Any speed caused the issue.  Cooled off overnight, same in the morning, but see the current state below.....
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Michael Cortopassi

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Update for those interested:

1) Forget about my wanting circuit/board details.  I brought it to Home Depot

2) After speaking with Raquel this morning, it sounded like HD (Randhurst) should have had all my info, the problem, etc.  They had absolutely nothing.

3) I checked the unit before dinner, and got the 5 seconds of run and the flashing orange, multiple times.

4) Just to be sure I checked it after I brought it to HD.  It ran for at least a minute with no issue!  AARGH.  The guy their said their repair guy will look at it in the morning and get back to me.

5) Can someone please explain to me what might be going on?  Did water possibly get in somewhere causing the issue and then dried out?  Am I going to experience the overload the minute I try to snowblow again?  Arrgh.
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Bill Menzel

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When I got my snow blower two years ago, I was snow blowing my driveway and was going kind of fast and the orange light started flashing.  I tried to start it up and it ran for few seconds then stopped.  I did this multiple times.  I called Ego and they told me it overheated and to slow down when going through heavy snow.  I waited a whole day and then try to start it up.  It started up and I didn't have any further problems with it.  Just go slow when you are going through a lot of snow, especially at the end of the driveway.
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Michael Cortopassi

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Bill, that is almost the exact situation I am having.  A bit more than 24 hours after the first overload, it seems to have cleared itself.  If there is a known amount of time one needs to wait for something to clear the overload, that would be a good piece of information from Ego, because I spent a damn good portion of my day yesterday dealing with this!  Thanks.
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Bill Menzel

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Good luck!!!
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Michael Cortopassi

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Well..... upon trying it again this afternoon before taking it home, the overload condition is back.  HD needs to try to fix it.
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Bill Menzel

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What size batteries are you using?  When I first bought my snow blower, I was using 5ah batteries and I had your problem in heavy snow.  The following year I used two 7.5 batteries (more torque & running time) and never had the problem again.  Just food for thought!!
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Michael Cortopassi

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Both are 7.5Ah.  Please understand the unit was a beast this past winter and this past snowfall up until it failed.  It's not like this was an ongoing problem.  Something simply went bad.
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Bill Menzel

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Let's hope they can fix it within a couple of weeks.
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Cryptidon

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Following. I had this occur about 20 minutes ago. Flashing light. Auger won't budge, nothing blocking it.

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Cryptidon

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As it turns out, issue was unrelated to the equipment itself. Could not see it until I turned the unit on its side and had some decent light, and was surprised at the size and how tightly it was wedged. I had turned it on it's side to remove the belt cover, to see if the belt had been thrown.
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Oregon Mike, Champion

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Wow, are those rocks?
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szwoopp, Champion

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Working now that the impediments have been removed ?

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Cryptidon

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It was one rock ... thats how hard it was wedged.

Equipment is now humming and spinning as intended. If not for poking around on this site, I would have taken it back to HD and just looked like a dope.
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David HD, Champion

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We have a MacGyver in the midst ... thanks for sharing Cryptidon :-)

(Edited)
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Michael Cortopassi

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When it happened to me, I was able to pull the batteries, reinsert, and get it to work for 5 seconds before flashing again.
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Chris Minakakis

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Did you ever resolve this? Three days ago I cleaned the end of driveway snow and it was very wet and boom flashing green and orange. It shuts after about 5 sec. i let mine sit for a couple of days and still same thing. If I slow motor speed to the lowest and pull and release the handle just before power shuts off it seems to then allow me to run for as long as I need. Almost like it warmed it up. Really weird. I called ego and they want me to take it to a repair shop that they authorize but will take 2-3 weeks. I wonder if anyone found a solution to this yet.
(Edited)
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szwoopp, Champion

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Well I can now attest from personal experience that snow blowing in 7 second increments is still better than shoveling.  Actually worked pretty well after doing some initial work with a shovel and then using the blower to go from center of the driveway to the edge.  The machine worked great just like it has in the past.  I just let it turn off as I walked back to the center of the driveway to do the next pass.   So, even limping, I still love this machine.

more snow coming today so pushed back my trip to HD repair dept. 
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Michael Cortopassi

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You're nuts!

What I am finding, coming from a 2 stage propelled and prior a single stage gas where the paddles helped move you forward, is that while this Ego is a Beast, any snow >4" causes ME to nearly have a heart attack every time.  It is a bear to push through anything more than ~3", and unfortunately all our snows this year have been that.  And I even have the wheels on the front so this is without scraper bar friction.

This morning I think my heart rate was near 190.  I hate snow and living in the Midwest!

Good luck to everyone in the coming deep freeze.
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Blue Angel, Champion

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Perhaps the wheels are adding resistance to getting through the snow? My Ego is extremely easy to push through everything except the plow pile, which takes some effort.
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Michael Cortopassi

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Could be, I was thinking the same.  Next snow I will take them off and see.  Thanks
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Bill Menzel

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I definitely think the wheels cause rolling resistance against the snow.  Take the wheels off and let the rotating paddles help you move forward. 
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Michael Cortopassi

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I resolved it by getting the situation resolved by an HD manager who was very good.  Otherwise, the resolution was going to be not having the machine for multiple weeks, which was unacceptable.  Kudos to HD.
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Chris Minakakis

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So for me. I stored it inside my mud room for the day. Not sure if allowed things to dry. But now it seems to be working fine on first start up. Mind you my issue was the 5 seconds on then shut off. I know some couldn’t even get it to spin. And mine always has full power, just after 5 sec it would shut off.
Maybe things got really moist when I plowed the end of the driveway.
I’ll keep everyone posted if problem is legit gone for good.
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Michael G

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Last season I bought a returned EGO snowblower for a few bucks thinking I could possibly get it to work. Problem was in the electronics and EGO won't sell the parts. Thing was like new so I stored it in my shed thinking some day I can piece it out (paddles/scraper bar/belt/motor...).

Anyway, while I had the beast open I could tell snow had gotten into the electrical compartment. Maybe they seal them up better today?
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Michael Cortopassi

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When I took mine apart looking for the same sort of thing, I saw water inside as well, but all the individual boards were sealed with a very thick epoxy/conformal coating, so being wet inside the compartment probably is ok.
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szwoopp, Champion

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yes, the parts and circuit boards are potted rather than the compartments being sealed
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Blue Angel, Champion

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Remember, opening a tool will void its warranty. ;-)
(Edited)
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Michael Cortopassi

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FYI, I took off the wheels I added to keep the scraper from getting stuck on uneven joints.  Now the blower goes through snow like butter.  Leave it to an electrical engineer to try to fix a mechanical problem.  Making more work for myself.  Guess I'll just deal with the joints.
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Blue Angel, Champion

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Lol! Thanks for sharing! :-D
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szwoopp, Champion

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Michael if you are dealing with concrete joints where you know their direction (unlike cracks) you can just twist the blower slightly to avoid the scraper bar catching the joints as you push forward.

This method works great for me on my concrete sidewalks
(Edited)
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Blue Angel, Champion

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This technique works for me as well.
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szwoopp, Champion

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As reported above, my Snow blower stopped working about 2 weeks ago.  Would run great for 7 seconds then stop with blinking lights on the blower.  The batteries remained green.  Actually used it twice in that condition.

Brought it into HD on 1/29, the day before the POLAR VORTEX.  And even with Ego and most everything being shut down for 2 days, I was able to pick up my repaired blower last night. 

They did tell me it would be 4-6 weeks if they had to send it out for repair, but the repair guy (yes it is a 1 man department) called Ego, got the parts, and got it fixed up and running in under 2 weeks. 

I really think some of the bad and lengthy repair stories are a matter of the level of competence and motivation of your local HD repair guy/gal/department.  My repair guy said he had not worked on many Egos (good to hear), but he seemed rather determined to fix it himself and not send it out for repair.

Supposed to snow on Sunday, so great timing.  And no big snows while it was in for repair, only 1 snow of an inch or two.


(Edited)
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Michael G

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@szwoopp

What did they replace?
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szwoopp, Champion

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I did not get names of the parts.  Ego just sent him a wiring harness with 3(?) components attached which he showed me.  He said they prefer to just replace that whole group so there was no chance of a second repair needed.  Ahhh - I should have snapped a picture for all you guys.  Just didn't think of it at the time.

It ran great but would just turn off.  So had to be some kind of overload switch. 

Sorry, but I am not a mechanical type.  one of the reasons I love the Ego tools.  No gas mixing, carburetor clogs, endless pulling the rope to start, etc.
(Edited)
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Blue Angel, Champion

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Good to hear a warranty success story!
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Binto John

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My snow blower also did the same thing. basically  did most of the top of the driveway, where the snow was powdery but as I got to the bottom, the snow was heavy and wet, causing thr blower to  overload. Now it doesn't start at all. After talking to someone at customer service and being informed that I don't have warranty (since I bought it from someone else), I decided to open it all up to try and figure out whats going on. basically there are three boards inside this thing with lot of empty space. Two of the boards are fried, which are part of the ESC (electronic speed controller) for the brushless motor. With no information available online, it will be virtually impossible to fix this thing, but since ESC is used in things like e-bikes and race cars and such, Ill probably end up modifying all this BS to be simple like an e-bike. Ofcouse you just have to be careful about things like overload etc since some of the protections Ego had in place will now be lost. I really wish they released the schematics to public or allow them to buy the replacement boards and such so that people like me can fix it and use it rather than throw it away and go back to the very reliable, fixable gas models.

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Oregon Mike, Champion

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Hey John. If the boards have what looks like a 10 digit number on them you might be able to get them through RCPW.com. Or, since you don't need to worry about warranty work maybe EGO will sell you the boards you need.

I totally agree, EGO needs to get the parts breakdowns, schematics and drawings out there as these machines start to fall out of warranty or as in your case get resold and fail and don't have warranty coverage..
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szwoopp, Champion

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John
Go back to CS and inquire about getting more information.  As you are knowledgeable and out of warranty they may be willing/able to provide you with some repair help.
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Michael G

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Binto John - if you find something out please post it. Last year I picked up a slightly used blower that thought it would be fun to try to repair. Lights work but that's it. I too found there are three boards in there that probably need replacement but EGO was no help at this time.

Mike

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