Snow blower only used twice, purchased in February 2019. Cable not working. No help from Customer Service

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  • Updated 3 months ago
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Snow blower only used twice, purchased in February 2019. Cable not working. Customer service directed us to Home Depot for service but they don't service EGO. Customer service system really is very poor. Problem not solved and no answer on warranty and repair.
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Kathryn Frommer

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Posted 3 months ago

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szwoopp, Champion

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Official Response
HD does service Ego tools.  The local store may not do it on sight and may ship it out, but HD is the authorized repair location for Ego tools.

Sounds like you spoke to an uniformed HD employee.

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Ken, Champion

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Yes, Home Depot has the contract with Ego for their repairs. Whoever you talked to didn't know what they were talking about.

What "cable" isn't working?
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Jacob

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Is it the chute redirect cable?
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Kathryn Frommer

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Yes, this is the redirect cable.  Had to call EGO AGAIN, to get another HD near us.  Took it in this morning. Will be happy when fixed.