Smoke on self-propelled Ego 56V 7.5 Ahr battery

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  • Updated 2 years ago
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  • (Edited)
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I purchased this from Home Depot a month ago.

1. The battery arrived 25% charged, but magically got to 100% in about 10 minutes, cautiously I mowed about 500 sq. ft. before it died. Does no better after any charge.

2. The mower started smoking today, and battery ran too hot after about 15 minutes, twice, after an hour break. Steady red light, had to shut it all down, then gave up, and came inside.

It looks like it's back to Home Depot for me to get my $600 back.

Waste of my time, it will NOT mow the 13,000 sq. ft. I was promised, 5,000 of that is only seeded so far.

What a joke.

Thanks for nothing Ego. Good thing I kept the box, although it will be a pain to package it all back up to get my money back. Maybe the irony would be if Ego would refund the gas it will take to drive back to Home Depot to take this back.

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Raechel Robert

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  • cheated | disrespected | frustrated

Posted 2 years ago

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Blue Angel, Champion

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Official Response
Raechel, that definitely sucks.  However, your experience is certainly the exception, not the rule... I can't remember anyone posting that experience here before.

If you are willing to give the mower a chance you could either pack it up and exchange it at Home Depot, or you could give Ego's Customer Service a call.  If they determine the only problem was the battery, they could have a new battery shipped to your door in a few days.

Judging the performance of this mower using it with a defective battery is unfair, both to the mower and yourself!  Most people are thrilled with these mowers, and I'm sure you would be too if yours was working properly. 

If it were me I'd give Ego a chance to make it right before returning it.  You may be very glad you did! :-)

1-855-EGO-5656 (1-855-346-5656)
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Raechel Robert

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Thanks, after trouble shooting, they've replaced the battery and charger. But it doesn't address the white smoke coming out of the bottom of the mower.
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Oregon Mike, Champion

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Have you actually run the mower with the new battery? If not, maybe wait and see if the white smoke is still there once you are using the new battery. Maybe the white smoke came from the old battery since it was getting so hot.
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Blue Angel, Champion

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Good to hear, Raechel. Hopefully that fixes it, if not you still have your 90 day return/exchange window.
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Ken, Champion

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Yes, please keep us updated.
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Ken, Champion

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I agree with everything Blue said. Ego stands behind its equipment with one of the best warranties in this class of products for a reason. Whether the mower or battery was a manufacturing defect or damaged in transit I can't say, and being frustrated is completely understandable. But staying you were "cheated" and "disrespected" is a bit much. I suggest you give Ego a chance to make this right. You won't regret it.


I guess my only question is, if you bought the mower a month ago and the battery was wonky right out of the box, why didn't you take it back to the store then?
(Edited)
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Amber F., Official EGO Rep

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Official Response
Raechel, we are so sorry to see this! It sounds like you have had a singularly unpleasant experience and for this, you have our sincere apologies. We hope that the new battery and charger resolves the issue. Please let us know if this fixes it and do not hesitate to contact us with any questions or concerns.
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Raechel Robert

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The light green areas are all THE REPLACEMENT got in today before it hit the red light, the battery was hot as all get out.


Only managed 2000 sq. ft. Before giving up.


Sorry guys, back to killing the environment with a gas mower.
(Edited)
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Jacob

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Please take a picture of the bottom. Something isnt right here
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Oregon Mike, Champion

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So, 2 with basically the same problem? Meaning gets hot after the same amount of grass mowed? How long is it taking you to mow 2000 sq ft? Oh! With that amount of grass, how many times are you emptying the bag? 
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Jacob

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The biggest sign of something wrong, is the battery is hot. Ive put smaller ego batteries through much higher amp draw, and they dont get hot at all.........

What type of grass is that?

How hot was it outside?

Did the smoke have a smell? Or did it seem to seem to not last long in the air?
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Raechel Robert

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It's black Beauty grass, it was only 80F outside, and the battery is still hot. The smoke doesn't matter anymore, as home depot replaced the whole thing.

I've been mulching rather than bagging, if that makes a difference to your responses.
(Edited)
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Jacob

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Mulching is best. Mulching thick grass on setting 3. Maybe thats the issue. That is some really really thick grass. Lucky.

But hot battery.... ive never had a hot battery and i seriously put mine through hell.

But can ya please send a shot of the bottom of the mower deck when you get a chance. Im looking for something in particular.
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Scott Davis

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It's possible maybe that a bad battery messed up the electronics onboard the mower? I too kept my box just in case, but I've mowed my lawn probably 8 times since I bought it. No issues. I mow my 1/3 acre lot on one battery charge, just under an hour and it is still green. I also bought the trimmer and blower and my blower arrived DOA. After 5 minutes on the phone with EGO, they had a new one sent to me. No issues with that one. And it's all back by a 5 year warranty!
(Edited)
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Oregon Mike, Champion

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Scott, they sent her an entire new mower, battery, and charger. And still the same problem with hot battery after only 15 minutes.
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Scott Davis

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That's REALLY strange!
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Jacob

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Thats the hardest part to this, 2 different mowers. Hopefull we get a pic of the bottom of the deck... i looked up this black beauty stuff..... its thick, really thick, and it was tall... so that could have strained the system alot..

Raechel. I would finish mowing on setting 5. Wait 3 days, mow on 3 or 4. This way you wont stress your yard.

Mowing at 3. Might be too low. 4 might be best but then again i do not know your grass.. its purdy
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Raechel Robert

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@scottdavis, how tall is your grass, and which height do you use? Battery lasted 1500 sq ft tonight, hopefully I'll get the rest tomorrow. But it's 80F outside, and I don't have a irrigation system...yet... so I don't want to cut it too short.

Thanks for all of your help, guys!
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Blue Angel, Champion

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Something's not right.

Raechel, it's hard to tell accurately from the picture but that lawn looks really tall and thick enough to choke a horse... as if this is the first cut of the season and it's been growing like crazy for a few weeks.  New subdivision (house being built in the background), fresh sod (not a weed in sight).  Would I be correct?

I would try cutting it down in stages.  Set the mower at its highest setting and go at it, then the following day drop it two notches and go at it again.  It might take a few passes to get that carpet under control.

Of course you can try a gas mower, but I'd bet you won't do any better if you're cutting at the same height.  Let us know what you decide to do.

EDIT: You can also try bagging, as it will be easier on the mower, but you'll surely have TONS of clippings to get rid of!
(Edited)
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Raechel Robert

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The ongoing saga continues


So, red light again. Can someone explain why looking at the blade being put on the incorrect way would help fix the problem? And, any ideas on what to do with 13000 sq ft of grass clippings that I've been cutting weekly?


Cheers!
(Edited)
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Did you start the cut at a higher setting this time? Maybe all the way at 5. Did you try bagging the clippings? As far as getting rid of the clippings, do you have yard waste pickup where you live? We put our yard waste into a green bin for pickup every other week.
As far as a picture of the underside of the mower, maybe it's not about the blade but some other reason someone wants to see the underside? Please post a pic. It could help rule out something.
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Jacob

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Yes. Please just send an image of the bottom. There are many things i am looking for.

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