Side discharge chute for LM2101

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I recently purchased the 21 in push mower LM2101, how do I go about receiving the side discharge chute, I submitted an request the day I purchased the mower on 10/20/2017, 5 days have gone by and no reply from customer service.
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Posted 2 years ago

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Official Response
Call Customer Service and they’ll make sure your chute is on the way. If possible, call early in the day to avoid long wait times.