Should we buy EGO?

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Hello, we are wanting to buy EGO 21 in self propelled mower. Noticed good reviews, but HD rep. says that there are a lot of returns. Help please! Are there any service centers?
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Sabrena B

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  • unsure

Posted 2 years ago

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Jacob

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Returns are different than defects. Get a clearer answer on what he is saying. Was he trying to sell you a different brand mower? Just wondering if his opinion was biased at all.
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Sabrena B

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He stated that the batteries were defective and being returned.  Another statement was that all electric mowers were "not quite" there as far as introducing a mower that competes with the gas mower.  Yes, he did point me in the direction of a lawn boy and Toro.  I had Toros ... it had many problems.  We are fed up with the gas driven mowers, for we have gone through 2 to 3 in the past 8 years.  Do you know if there are any service centers? 
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Ken, Champion

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If you do get a bum battery, it doesn't need to be returned to HD. Ego batteries have three-year warranties. Just call their toll-free number and they'll ship a new battery to you in a few days.

I did have one battery fail on me a couple of years ago. I had a replacement in four days. Not a lick of problems since then, and I have three different batteries from various Ego tools.

And while it's true an electric mower probably isn't going to be as powerful as a gas mower, it really comes down to a question of what you're going to use it for.

If I were a professional landscaper who was using the mower all day every day, gas would probably be the way to go. Or if I had a huge yard and needed a riding mower. But for mowing my slightly large residential lawn, no way would I go back to dealing with a gas mower and all the noise and maintenance that comes with it.
(Edited)
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Sabrena B

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By the way, we have about 2 acres.  Most of the lawn is mowed by our zero turn riding mower.  We need the EGO for a side yard and for our steep hills.  Thanks for your thoughts!
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Ken, Champion

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Home Depot seems to be dogging Ego lately in favor of pushing Ryobi, their store brand, so I'd take what the HD employee says with a grain of salt.

I'm on my third season with my 2-inch Ego and I'll never own anything else. The build quality is excellent and Ego's battery technology can't be beat.

As far as service centers, that is where Ego has struggled. Currently their service agreement is with Home Depot, which seems to be slow with repairs. I think Ego is looking for alternatives, at least for after the current agreement runs out.
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bloomz

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How the heck do you mow with a 2 inch Ego, that's lots of passes.

LOL

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Ken, Champion

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But, I do get very good mulching!

I wish Ego made computer keyboards. Clearly I need a new one.
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Sabrena B

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Ken, Thank you for your time.  I do trust the almost 2000 close to 5 star reviews more. 
Does the self propel make a big difference?  We do have hills.
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Ken, Champion

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I have a mostly flat yard --- just a slight slope right in front of my house --- so I have no experience with the self-propelled models. But if I had big hills I think I would sure want that option.

That said, Ego's mowers (like other battery powered mowers) are significantly lighter than gas mowers. But still, pushing 60 or 70 pounds up a hill can't be fun.
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Amber F., Official EGO Rep

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Please be careful on the hills and cut horizontally (side-to-side), rather than vertically (up-and-down). Also, keep in mind that while other users have done this and had no issue, EGO does not recommend mowing hills greater than 15 degrees.
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bloomz

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Absolutely get the Self Propelled, so you don't regret not getting it later (and if you grow older like I do).  I don't HAVE to use it, but I do, all the time, and my yard is flat, no hills whatsoever.
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Jason V

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Hello Sabrina, I just picked up the EGO 21" self propelled because my property slopes and it is wonderful, definitely get the self propelled, you won't be sorry!
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Mary Lou Massucco

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I did have a bad battery.  It was replaced quickly and the mower worked.  I love it but it is not self-propelled.  I figured that might be a problem.  I love that the battery charges so quickly.  I can't finish my yard in one charge but it gives me a break.  My front yard is on a slope and It isn't a problem.  My neighbor wanted to try mine and I think I have convinced her.  Neither one of us has good luck with pulling cords and using gasoline! I love how easy it is to start this mower.  
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John Cole

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Get the SP, fantastic machine for large lawns, bit awkward for smaller lawns , but it will cut virtually anything and does a good job with mulching garden debris, leaves, small branches etc,
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bloomz

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I agree - get the self propelled, then order a high lift blade right away (since you may have to wait a month or so for it).

Don't let Home Depot steer you to one of their brands they make more money on - Ego is King of the Hill.

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szwoopp, Champion

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There is only one option

https://www.amazon.com/EGO-Power-AB2101-LM2100SP-LM2102SP/dp/B01N39KRRM

you can purchase it elsewhere, but this is the only HL blade available for the Ego 21". 

And by available, I mean manufactured.  available for purchase is another issue as it is currently on back order.
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Brian Walsh

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Thanks! Wasn't aware that it was in production yet, I figured you were using something 3rd party. Ordered one now, now all I have to do is wait!
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szwoopp, Champion

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get in line :)
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Portia Holliday

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I just ordered mine. I look forward to Fall leaf clean up!
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JWBozo

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Get the EGO. I returned a Ryobi and bought the EGO. EGO for outperformed in design, battery life and power. The EGO felt like a lawn tool, the Ryobi felt like a toy.
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JWBozo

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Far outperformed.
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Art Zasadny

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I bought our Ego LM2101 at HomeDepot.com in June and have used it to mow 2200sq ft of thick sod and I strongly recommend it. This mower is great for smaller lawns and can easily handle the sod and thick grass we have without clumping or leaving uncut grass. Overall, we are 100% satisfied and we are happy to have the Ego rechargeable mower!
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Art Zasadny

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2 months later and I'm still very impressed with my Ego mower and I';; be adding more Ego products to my garage very soon (string trimmer, blower and edger).

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