shipping cost for repairs

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  • Updated 4 years ago
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If a non-warranty repair is needed on a mower, who pays the shipping costs to get it to an authorized repair facility & back?
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JK

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Posted 4 years ago

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Jennifer VandeWater, Community Manager

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Official Response
For a non-warranty repair, you as the end-user, would be responsible for shipping costs associated with transportation of the unit, if necessary from your local Home Depot to a centralized repair facility.  Costs vary by tool.  More information can be found by contacting your local Home Depot directly to find out if they need to ship the unit out or repair onsite as well as the transportation costs. All authorized repairs for tools, at this time, are handled by The Home Depot in the US.

For all warranty repair, you are not responsible for any costs, including transportation.  Remember that some items are available as replacement parts and can be replaced by yourself, avoiding a repair center altogether.  Any part listed in the parts diagram in the manual for your tool is available for sale to you from our customer service team.
(Edited)