Shipped previously opened boxes

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I ordered a hedge trimmer and hand held blower from home depot.  When the boxes arrived at my home they were a hot mess.  The hedge trimmer box was ripped at the flaps for opening, scuffed and not sealed (I can't recall if my other products were factory sealed or not but this box had clearly been previously opened).  The blower box is bulging as if someone couldn't figure out how to get it back in the box and just shoved it in, and it is completely covered in clear packing tape.  It appears these were returned items shipped as new.  I have not opened the boxes to see if the items are in good shape.  While I am returning them to home depot, I am disappointed in this and wondered if anyone else had experienced receiving items that had been previously opened/used and what their experience when they received them.  
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Liz Ryan

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Posted 2 years ago

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szwoopp, Champion

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Official Response
I have not had any problems with Ego items.  However, when I receive shipped items in unacceptable condition I presume it is the shippers issue and not the manufacturers.  I generally open the box to investigate as often the outsides look much worse than the inside due to all of the packaging.

But, I agree if you the product is damaged or compromised it is certainly getting returned.