Self Service

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  • Updated 2 months ago
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Why not let people install parts without voiding the warranty. Like others have reported my self drive motor has  has quit after only two years. It's summer so why am I expected to wait six weeks for HD to send it off for repair. How do I cut the grass during this extended period. HD should not be allowed to sell theses products if they can't perform simple repairs on site. Changing the motor is a simple job.               
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MICHAEL D RIDDLE

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Posted 3 months ago

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William E Hanson

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Michael, agree, but understand that not everyone could without destroying the tool. EGO is protecting themselves but inadvertently causing unnecessary delays. Repairs to most if their tools would be somewhat seasonal, but apparently not ramping up coverage with personnel. Growing pains that hopefully gets fixed.
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MICHAEL D RIDDLE

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If they can’t adequately support the products they shouldn’t sell them. I’m not interested in their growing pains only my growing grass with no ability to cut it for six weeks. Are you an employee or just so enamored with the technology that you’ll put up with its short comings?
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William E Hanson

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Not an employee, but a satisfied customer. I have not experienced anything short of excellence myself. You're obviously not happy; return it and go back to the dark ages of gas.
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Matthew

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They do support their products, just a whole new error of lawn equipment, new technology. I’m sure everyone that is doing battery vs. gas is having that similar problem because it is new so not everyone knows it like gas. You might be able to fix it but Joe Blow says the same thing and really doesn’t know. Just by another EGO and return it when you get yours back for full refund, or return yours altogether, problem solved. You can do that because they do support there products.
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Oregon Mike, Champion

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Error; Freudian slip? LOL Thinking you meant era. 
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Matthew

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Yea I think spell check thought it new what I was going to say before I finished and slipped it in there. Lol
(Edited)
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MICHAEL D RIDDLE

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Instead of making smart remarks why not tell me what a satisfied customer would do if he found himself with a mower for six weeks. Go back to the expense of hiring a lawn service? Buy another mower? Cut it with shears? What enlightened suggestions do you have.
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William E Hanson

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Michael, you are doing everything wrong wanting help.
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Oregon Mike, Champion

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Michael, the system is what it is for now. There is always hope things will change and your type of post can help draw attention to that lacking part of EGO and HD's service system.
However, given that we have to work within the current parameters, you really only have a few choices and the best of them, IMO, is to buy another mower and return it once you have yours back. Pretty much a net zero cost to you that way.

I'm very much in agreement with you in that I feel I'm more than competent to make in warranty repairs of my equipment as you feel you are. But, EGO has to have certified repair people to make sure the work under warranty is to the same quality as EGO's original build. Otherwise it's just chaos with no way to control the outcome. Fire, electrical shocks, are just a couple of things that come to mind that could happen. There have been some who have reported less than satisfactory warranty work from HD's repair centers but that is very rare so not a concern really(well, except to the few people it's happened to).

Now, once the tools are out of warranty there definitely needs to be an easy and widespread parts system to access so we can make our own repairs. 
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Scott

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If you buy your equipment at a dealer, they tend to put you ahead of someone that purchased at HD and brought it to them. They want repeat customers. They're swamped this time of year, and have to prioritize. That priority happens to be the customers that thought to purchase their equipment from the dealer. This situation though with long waits in May and June, is the same whether you buy gas or electric. EGO also provides dealers with both parts distribution and service guidance. 
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Ronald Eddy

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If you check the laws, you will find they cannot legally void the warranty for making a repair yourself unless they can prove the repair you made caused the damage. Look up the Magnuson–Moss Warranty Act.
(Edited)
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William E Hanson

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A consumer modification without manufacturer consent will void the warranty. If the manufacturer voids your warranty and you disagree, you would have to initiate legal proceedings at your expense. If you win...you may be compensated and that is a long shot. Good luck with that; although it could be done if you're patient and willing to spend the time. I know firsthand; took me 2 years of legal work to recover expenses in a warranty claim against Audi. Was it worth it? Yes and no; satisfaction yes, but monetarily no.
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Ronald Eddy

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I'm not talking about modifying anything. I'm talking about making a repair with the correct parts. When I talked to ego about buying parts from them and replacing myself, they said that would void the warranty. By law, that is not legal. A manufacturer cannot void warranty because you made repair yourself unless that repair caused problem. In other words, they can't refuse warranty repair if I replaced computer and then wheel breaks. But they try to make you think any repairs void the warranty. That is not legal. Not saying they won't try to fight it, just saying it's not legal.
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William E Hanson

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Ronald, either way, you're picking a fight with a corporation with deep pockets and a team of attorneys. It almost doesn't matter whether it's justified or not. It's not a right or wrong thing; are you willing to take it up against a huge conglomerate with its parent company based in China. What are the ramifications there? Now, if you do, I applaud you and wish you luck.