I’ve got the self propelled mower, and noticed today that it is stuck in low speed. It engages just fine, but when I slide the speed adjuster, the speed doesn’t increase at all. I haven’t jarred it, it’s kept in the shed when not in use, etc. Any feedback would be great, thanks.
Mine was stuck in high speed, wide open. Couldn't say if one is better or worse than the other. I called EGO, they created a ticket and had me take it to local Hons Depot for servicing. I thought this will be easy. HD says they can't fix so, that it is part of computer circuit mother board. They sent to a state 300 miles away and said six to eight weeks. Mid May no less. After my jaw closed I accepted the situation. Still waiting. If I had a do over, I'd purchase another EGO to use until mine was returned and repaired correctly. How often should customer have to borrow neighbors lawn mowers during peak season?
Plus I really depend on adjustable self propel.
Good Luck. Let us know how your repair story unfolds.
I have a similar problem, but mine is stuck on the fastest setting. I am waiting for a call back from support. Pretty much brand new. I hope you get it resolve. Where did you see the disconnect suggestion?