Self Propelled (LM2102SP) motor not working at 75% battery level

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I have had the LM2102SP (with 7.5 battery) for a little over a year. The self propelled motor works at full charge then once the battery hits about 75% (guesstimate), the self propelled motor stops working but the mower cuts fine and until the battery fully dies. Anybody have similar issue or an idea why this would be happening?
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Calvin Ho

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  • unsure

Posted 2 years ago

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szwoopp, Champion

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Official Response
That is a new one.
I would recommend a call to customer service
Call first thing in the morning if you can to minimize any hold time
1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday)
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Calvin Ho

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Thanks! I have already contacted them but waiting on winter season since I've read other reports of mower being out of commission for 5 weeks. I thought it was weird, too!
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Kenny Mars

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The 5 weeks is what it took our folding handle relays from the time we dropped it off at our local Home Depot for returning to EGO factory in Atlanta until we received it back to our Home Depot store, evedently the tester/Quality Control representative did fully test all the safety relay bugs before releasing the original design. Hopefully these bugs have been worked out in the new design with the folks of this forum being the EGO test Guinea pigs. It has really being a learning experience
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szwoopp, Champion

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FYI
HD regional repair center in Atlanta. 
Ego is a manufacturer.  They do not do repairs.
Continue to fold your Ego - that is what it is designed to do.
Unfortunately, yours had an issue in need of repair.  It should not repeat. 

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walt dutchak

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I don't believe that there are two motors involved - one for the blade and one for the wheel drive to propel the mower forward.   The self-propel function is usually designed as a separate drive system working off the same motor that turns the cutting blade.  When the drive system is engaged, the gears is the drive train turn one of the wheels, usually a back wheel.
Therefore, if there is a problem with the self-propel function of the mower, it usually has to do with linkages to the main motor shaft and gears that cause a wheel to rotate.
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Calvin Ho

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I’m not sure. When working. The self propelled wheel works even when the blade is not on (cutting)
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Blue Angel, Champion

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Walt, there are indeed two motors in the SP mower. As Calvin points out, the wheels can be driven independently of the blade. This allows propelling the mower without cutting.
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Kenny Mars

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Could be a break in your handle telescoping handle clamp relays