Self propelled blades not cutting grass

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  • Updated 3 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Power Plus 21" self propelled mower uneven cutting

I have the self propelled 21 inch model. It runs and has full battery charge. The handle is fully extended to the arrows. The green clamps are in the holes and clamped down. The mower will move but the blade won't cut the grass.
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kathy

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Posted 3 years ago

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Amber F., Official EGO Rep

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Official Response
Kathy, we apologize for the inconvenience! Here’s a few things to check:
-Is the blade installed correctly (your manual has a diagram or you can see it here: https://youtu.be/WsZ272F001M
-Does the cutting height possibly need to be lowered?
-Are the handles locked into place?

If none of these helped, give us a buzz. Your mower has a five year warranty and we want to get it back in fighting shape! 1-855-346-5656
(Edited)