Self propel not working and indicator for over heating is on.

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  • Updated 16 hours ago
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Merged

This conversation has been merged. Please reference the main conversation: 21" Self Propelled battery deterioration?

After less than a year the self propel feature stopped working along with the indication of the mower over heating in 68 degree weather.  After being instructed to take the mower to  Home Depot for repair I was informed by HD the mower would be shipped to Atlanta for repair which takes anywhere from 6 to 8 weeks. If I would have thought about repair issues before purchasing the EGO this would have been a probable show stopper.  These mowers need to be designed so a DIY person can trouble shoot and possibly make repairs. Having to wait 8 weeks is ridiculous. If this is going to be the case moving forward, EGO should have in place a deal with HD to lend a mower at no charge to the customer.
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Rich Krekeler

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Posted 2 weeks ago

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Amber F., Official EGO Rep

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Official Response
Hi Rich! We agree that eight weeks is too long. If it takes more than four, please give our support team a call (1-855-346-5656). In the meantime, you can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case.