Self-Propel Mower not Propelling

  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
My Ego Self Propel Mower stopped propelling before 3 years old. So Far, it is almost 5 weeks and no contact from the Home Depot about this repair. I agree a mower that costs over $500 and only works for 3 years and it takes over a month for repair maybe more is NOT a good investment. EGO needs to resolve this 'repair' issue. I have had to pay to have my lawn cut for over a month now. Add that into the cost of this mower. I will not be purchasing any more EGO products until they can get a better handle on repairs.
Photo of Carol


  • 130 Points 100 badge 2x thumb
  • frustrated

Posted 3 months ago

  • 1
Photo of Oregon Mike

Oregon Mike, Champion

  • 75,300 Points 50k badge 2x thumb
Official Response
Give EGO CS a call because they want to get involved when the repair time goes into the 4th week. 
They can be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

Also, you can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case.