self-propel doesn't work

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Mower blade is working but the self-propel feature doesn't work. I depress the lever and can adjust the speed control but nothing happens.

Eric Stemm

146 Points

Posted 3 years ago

3 years ago

Julio Villanueva

1,860 Points

Has it ever worked before? I'm planning on buying this specific model and I'd really appreciate to read all possible issues with this mower. Pros and Cond

2016-05-07T18:03:32+00:00

Eric Stemm

146 Points

Just bought it today and didn't work. Tried contacting customer support but they are in a staff meeting according to the recorded message.

2016-05-07T18:04:46+00:00

Julio Villanueva

1,860 Points

if you live close to a Home Depot store (I assume you bought it there) I would take it and exchange it. Why take the risk that you got a lemon

2016-05-07T19:02:06+00:00

David Cline

36,932 Points

I would talk to Ego first and make sure that there isn't just some safety mechanism or possibly even a user error before going through all the hassle of boxing it back up and exchanging it.

It sounds crazy, but there have been plenty of reports around here of people having the exact same problem with a second mower after exchanging it (some even more than one exchange) before finally realizing it was something they were doing wrong.

2016-05-07T19:46:25+00:00

Eric Stemm

146 Points

I stowed the handles back and then started the procedure from the beginning and the wheels finally engaged. However at the same speed setting, it would jerk going from full speed to slow. Then after releasing the handle it would sometimes engage again and sometimes not. I wound up just taking it back to Home Depot and exchanged it for the non-propelled version.

2016-05-07T19:54:58+00:00

SCDC, Champion

53,748 Points

Speaking from Experience. I love the non-propelled EGO mowers. They are the standard in light, easy to handle mowers.

2016-05-07T19:59:36+00:00

David Cline

36,932 Points

That's very odd—I haven't heard any other reports of an issue like that on this site or in any of the 168 Home Depot reviews. You must have found a rare defective mower because that definitely isn't how the self propel should work and no one else has had that issue.

It's a shame you gave up the 7.5Ah battery in the exchange—that battery is a technological marvel that sells for over $300, and is a real steal to get with the self propelled mower for only $100 more than the non-propelled model.

3 years ago

David Cline

36,932 Points

That's interesting to have a staff meeting on a Saturday—I would think that's their busiest day for customer support calls, plus most corporate staff are probably off on weekends. Unusual timing. Anyway, the message says you can leave your contact info and someone will return your call by tomorrow. I would definitely do that since they'll probably be even more busy than usual the rest of the day once they return.

As far as the self-propel issue, has it worked previously and then stopped working? Does anything happen at all when you pull the green self-propel lever?

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