security key diagram

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I mowed for the first time this year (front yard only). I put the battery back on the charger and decided later in the day to do the back. When I held the security key in I noticed there was little resistance, and the mower would not start. There was a post by user "Steve" here (https://community.egopowerplus.com/ego/topics/mower-wont-start) that matched my symptoms exactly, and I found the same thing when I removed the back cover. The problem I'm having is there is a longer spring than the one that returns the security key, but I can't figure out where that spring should go (it basically fell out when I removed the back cover. Either a simple image of what the internals SHOULD look like with the back cover removed, or some basic instructions would be very helpful here. Thanks everyone.
Photo of Chris Halos

Chris Halos

  • 130 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,948 Points 50k badge 2x thumb
Official Response
Chris, are you still needing help on this issue? If so, let me know and I'll escalate to our engineering team to see what we can do.