Second summer season...things "wearing out" too soon.

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  • Updated 4 years ago
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I have loved this mower since I got it.  I still like it, but there are a few annoyances that have risen to the level that I need to post something in hopes that there is a fix somewhere.  First, the C-clamps in the handle are WAY too fragile.  These things keep popping out on their own as I'm pushing and pulling the mower around my yard.  If I don't catch them as soon as it happens, the safety switch will shut off the mower.  I've had to put a bungee cord around the mower to hold these two clamps in place.  I shouldn't have to do that.

Second, for some reason the front wheels have moved from the highest setting to a lower setting, and I can't move the height adjustment lever very much to reset the front wheels.  I have tried to pull on the lever fairly hard, but it will not reset to the lowest setting (I was hoping that moving the lever to the lowest then highest setting would reset the wheels).

My previous gas mower was a Craftsman 22" with a Briggs and Stratten 6.0hp engine, not the best around, but it lasted 15 years.  I was hoping to get 10 out of this one before having to think about another mower.  At this pace, it may not last 5 years...and it had better last at least that long for the price I paid.
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Paul

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  • concerned

Posted 4 years ago

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David Cline

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Official Response
The clamps are a known issue that seems to affect many (but not all) mowers. There is a modified replacement clamp that I believe is on backorder, but Ego can add you to a list of customers they are sending parts to as soon as they are back in stock.


As for the wheel height, I am a bit confused by your description of the issue. The wheel height can't be adjusted independently on a single wheel, so I am not following how your front wheels are at a different height than the rear wheels. If they are, I would think something has to be bent or broken, and the height adjuster not being able to go to the lowest setting seems to confirm that something is broken.


Ego support is available today and should be able to help diagnose the issue and begin the process of repairing or replacing the affected components. I would recommend you go ahead and give them a call.
(Edited)