Second summer season...things "wearing out" too soon.

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  • Updated 4 years ago
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I have loved this mower since I got it.  I still like it, but there are a few annoyances that have risen to the level that I need to post something in hopes that there is a fix somewhere.  First, the C-clamps in the handle are WAY too fragile.  These things keep popping out on their own as I'm pushing and pulling the mower around my yard.  If I don't catch them as soon as it happens, the safety switch will shut off the mower.  I've had to put a bungee cord around the mower to hold these two clamps in place.  I shouldn't have to do that.

Second, for some reason the front wheels have moved from the highest setting to a lower setting, and I can't move the height adjustment lever very much to reset the front wheels.  I have tried to pull on the lever fairly hard, but it will not reset to the lowest setting (I was hoping that moving the lever to the lowest then highest setting would reset the wheels).

My previous gas mower was a Craftsman 22" with a Briggs and Stratten 6.0hp engine, not the best around, but it lasted 15 years.  I was hoping to get 10 out of this one before having to think about another mower.  At this pace, it may not last 5 years...and it had better last at least that long for the price I paid.
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Paul

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Posted 4 years ago

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David Cline

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Official Response
The clamps are a known issue that seems to affect many (but not all) mowers. There is a modified replacement clamp that I believe is on backorder, but Ego can add you to a list of customers they are sending parts to as soon as they are back in stock.


As for the wheel height, I am a bit confused by your description of the issue. The wheel height can't be adjusted independently on a single wheel, so I am not following how your front wheels are at a different height than the rear wheels. If they are, I would think something has to be bent or broken, and the height adjuster not being able to go to the lowest setting seems to confirm that something is broken.


Ego support is available today and should be able to help diagnose the issue and begin the process of repairing or replacing the affected components. I would recommend you go ahead and give them a call.
(Edited)
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Ken, Champion

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I don't understand the wheel issue either. When I'm out mowing later I'll look at the mechanism under the mower to see whether there's something that could potentially loosen or break that would be causing your problem, but the fact the wheels are at different heights and the lever won't move as it should is a pretty good indicator that something is broken.

As far as the mower "had better last" at least five years for the price you paid, EGO warrants the mower for five years. If there is a problem, call customer service and they'll make it right.
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SCDC, Champion

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I think I understand his wheel issue.  Sound like either something is broke or jammed in with the mechanism that adjusts the wheels with the lever.  Definitely something that will have to be looked at by a service center (I believe).  Please call EGO support and let us know how things go. 
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Paul

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Well, I am going to retract the wheel problem (pun intended).  I put more muscle behind it, and finally got the lever to its lowest setting, and reset it again to the highest setting.  After that, the lever moves much easier, and the wheels still adjust as they should.  I suppose things just got stiff after not moving at all for a year.  I'll be eagerly awaiting the next batch of C-clamps and getting my name on the list.

Thank you for the prompt responses!  They're appreciated.  Now if I could only find a 15" trimmer!  And another battery!
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Denise C

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Hi Paul,
Thanks for your post! I located your account with us and do not see that you have called or emailed us yet inquiring about these replacement clamps. I am more than happy to put your name on this back order list, so I will send you a private email that you can simply reply back to with the required information, and then I'll make sure your name gets entered as soon as I hear back from you. 
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Ken, Champion

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I ended up ordering the 15-inch trimmer from the Home Depot website for home delivery because the closest store with it in stock was 90 miles away. I'm glad I did; it's a great trimmer.
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SCDC, Champion

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Actually I've had the exact opposite reaction.  I'm finishing up my 2nd year with my EGO products and in 2 years have only had a battery go out.  I had a mower problem which was of my own doing (hit a stump).  In all honesty, I feel spoiled.  I'm annoyed when I have to crank up anything that uses gas.  I use to not mind using my pressure washer, now I don't even have a can of gas for it.  The only thing that would make my collection complete is a DEDICATED blade edger  :).  A small shop vac would be nice also.   I'm hooked.
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David Cline

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...and a pressure washer too, of course.

The electric ones are up to around 2,000 PSI and really do a great job for almost anything a homeowner would need. If Ego doesn't have one in the pipeline, I would love to see a co-branded model from an established player in that space that runs on Ego batteries.
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SCDC, Champion

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Yeah.  I guess I'll throw in my support.  With the new 7.5ah battery, it is feasible to do a lot of things.

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